Loss Prevention Senior Supervisor
retail_hospitality › Loss Prevention · M2 — M2 — Manager II · Management
Senior on-site supervisor overseeing loss prevention staff and operations across a location or small cluster of stores.
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What this role is
Senior on-site supervisor overseeing loss prevention staff and operations across a location or small cluster of stores. At the Manager II (M2) level, the role owns an established team or sub-function, cross-project coordination and priorities, and drives group delivery and development. Manages a team; sometimes manages leads.
What this level does
- Lead a skilled team of loss prevention specialists across a single high-volume location or small store cluster, owning tactical shrink outcomes
- Direct the work of contract security officers and loss prevention agents, setting coverage schedules and case-handling standards
- Investigate more complex internal-theft, external-theft and vendor-fraud cases, and implement or monitor processes to reduce property or financial losses
- Collaborate cross-functionally with store management to identify root causes of loss and apply targeted countermeasures
- Assist in developing store-level policies, procedures and systems for safeguarding assets
- Knowledge applied
- Applies loss prevention judgment within known factors to run a skilled team and handle more complex cases at one location or small cluster.
- Complexity & problem solving
- Makes judgments on case handling and coverage within established parameters; investigates internal/external theft and vendor fraud.
- Collaboration & interaction
- Cross-functional cooperation with store management; directs contract security officers.
- Typical experience
- 2–5 years in loss prevention team leadership or specialist/investigator roles.
Skills at this level
- Surveillance & security systems operation
- — Operates and oversees physical security infrastructure — CCTV/closed-circuit cameras, alarms, and electronic article surveillance (sensor-tag) systems — and directs monitoring of video and in-store behavior to detect shoplifting or employee theft.
- Loss prevention investigation
- — Investigates known or suspected internal theft, external theft and vendor fraud, applying case management systems, database software, Access and SQL to research activity, establish evidence, and drive resolution.
- Shrink strategy & program development
- — Develops and implements loss prevention strategies and programs to protect company assets, minimize shrinkage, and prevent theft and fraud across stores.
- Store audit & root-cause analysis
- — Conducts store audits to identify problem areas and procedural deficiencies, and collaborates with store management to isolate root causes of loss and develop countermeasures.
- Loss prevention team leadership
- — Manages loss prevention specialists, coordinators and contract security officers across single or multiple stores, setting coverage, case standards and performance.
- Employee training on loss prevention
- — Develops and delivers training to store employees on loss prevention techniques and shrink-reduction procedures.
- Law enforcement liaison
- — Serves as liaison with local law enforcement to assist with investigations of accidents, thefts and property loss.
- Workplace violence prevention
- — Leads workplace violence prevention programs and associated employee training to protect people and premises.
- Security operations knowledge
- — Applies knowledge of relevant equipment, policies, procedures and strategies to promote effective security operations for the protection of people, data, property and institutions.
- Enterprise risk & business continuity
- — Extends loss prevention into enterprise risk management, working across store operations and supply chain during crises to keep stores open, safe and available.
- Loss prevention budget management
- — Owns loss prevention operating and staffing budgets, balancing coverage cost against shrink exposure at regional, divisional or enterprise scale.
- Asset safeguarding policy development
- — Develops policies, procedures and systems for safeguarding company assets against theft, fraud and financial loss.
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As of · 2026-07-30
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Source · canon-v2 cell + salary-benchmark (model)
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