M1
jf_loss_prevention::M1
Loss Prevention Supervisor
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Loss Prevention Supervisor

retail_hospitalityLoss Prevention · M1 — M1 — Manager (Team Lead) · Management

Supervises a team of loss prevention associates and shift staff to prevent theft and reduce inventory shrink at a single retail location.

Median pay · United States · annual

$85,619 USD

Typical range ()

$62,893$116,558

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Track

Management

retail_hospitality

Coordinates

2 / 4 spaces

pay@2 · 2026-07

What this role is

Supervises a team of loss prevention associates and shift staff to prevent theft and reduce inventory shrink at a single retail location. At the Manager (Team Lead) (M1) level, the role owns a single team, day-to-day delivery and people issues, and drives team output and health. Direct people management of one team.

What this level does

  • Supervise loss prevention specialists and contract security officers on daily floor coverage, directing patrol of store aisles and monitoring of customers and public areas for unusual activity and potential threats
  • Verify proper functioning of physical security systems — CCTV, alarms, EAS sensor-tag systems and locks — for the assigned store and escalate equipment failures
  • Investigate individual known or suspected shoplifting and internal-theft incidents, apprehend or detain per policy, and document cases for follow-up
  • Train store employees on loss prevention techniques and reinforce established shrink-reduction procedures at the store level
  • Conduct routine store audits to identify problem areas or procedural deficiencies and correct them within established practice
Knowledge applied
Functional expert in surveillance and security-system operation and established shrink procedures; applies known practices to daily floor supervision of a single store.
Complexity & problem solving
Limited scope; handles individual theft incidents and equipment checks using established practices.
Collaboration & interaction
Daily interactions with loss prevention staff, contract officers and store peers.
Typical experience
Functional loss prevention expert with some leadership exposure; often promoted from specialist/investigator role.

Skills at this level

Surveillance & security systems operation
Operates and oversees physical security infrastructure — CCTV/closed-circuit cameras, alarms, and electronic article surveillance (sensor-tag) systems — and directs monitoring of video and in-store behavior to detect shoplifting or employee theft.
Loss prevention investigation
Investigates known or suspected internal theft, external theft and vendor fraud, applying case management systems, database software, Access and SQL to research activity, establish evidence, and drive resolution.
Shrink strategy & program development
Develops and implements loss prevention strategies and programs to protect company assets, minimize shrinkage, and prevent theft and fraud across stores.
Store audit & root-cause analysis
Conducts store audits to identify problem areas and procedural deficiencies, and collaborates with store management to isolate root causes of loss and develop countermeasures.
Loss prevention team leadership
Manages loss prevention specialists, coordinators and contract security officers across single or multiple stores, setting coverage, case standards and performance.
Employee training on loss prevention
Develops and delivers training to store employees on loss prevention techniques and shrink-reduction procedures.
Law enforcement liaison
Serves as liaison with local law enforcement to assist with investigations of accidents, thefts and property loss.
Workplace violence prevention
Leads workplace violence prevention programs and associated employee training to protect people and premises.
Security operations knowledge
Applies knowledge of relevant equipment, policies, procedures and strategies to promote effective security operations for the protection of people, data, property and institutions.
Enterprise risk & business continuity
Extends loss prevention into enterprise risk management, working across store operations and supply chain during crises to keep stores open, safe and available.
Loss prevention budget management
Owns loss prevention operating and staffing budgets, balancing coverage cost against shrink exposure at regional, divisional or enterprise scale.
Asset safeguarding policy development
Develops policies, procedures and systems for safeguarding company assets against theft, fraud and financial loss.

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As of · 2026-07-30

Edition · canon-v2@2.1.0-complete

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