Loss Prevention Associate
retail_hospitality › Loss Prevention · S1 — S1 — Support Associate · Support
Entry-level individual contributor who monitors store activity and supports theft-prevention procedures.
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What this role is
Entry-level individual contributor who monitors store activity and supports theft-prevention procedures. At the Support Associate (S1) level, the role owns a single task type or queue, routine, well-defined requests, and drives individual transactions. None.
What this level does
- Monitor shoppers and staff on the sales floor and via surveillance video during assigned shifts, remaining as unobtrusive as possible while watching for theft, following the specific patrol and observation instructions provided at the start of shift
- Check receipts at the store entrance and walk the floor in regular clothes on a prescribed rotation, escalating anything unusual to a senior officer rather than acting alone
- Perform routine maintenance checks on cameras, EAS pedestals, and other loss prevention equipment, powering up, testing, and reporting faults per the equipment checklist
- Complete standard incident and observation paperwork on provided templates, recording time, location, and description of events for review by a more experienced officer
- Follow all posted store safety and apprehension protocols exactly, learning the store's do's and don'ts for handling suspected theft
- Knowledge applied
- General knowledge of store surveillance and receipt-checking routines; applies posted safety and apprehension protocols under close supervision.
- Complexity & problem solving
- Routine, prescribed observation and equipment-check tasks where answers are readily available or escalated to a senior officer.
- Collaboration & interaction
- Standard interactions; reports observations to senior LP staff and follows management direction.
- Typical experience
- 0–1 years; minimal experience.
Skills at this level
- Surveillance and Floor Observation
- — Monitors shoppers and staff via CCTV and on the floor in plain clothes to detect theft in progress, positioning and shifting coverage to entrances and high-shrink departments while staying unobtrusive.
- Loss Prevention Equipment Operation and Maintenance
- — Operates, tests, and performs maintenance on cameras, EAS pedestals, and related security equipment, and reports or corrects faults so surveillance coverage stays functional.
- Understanding Basic Electronics
- — Understands basic electronics well enough to monitor, troubleshoot, and maintain camera, EAS, and access-control loss prevention hardware.
- Incident Reporting and Case Documentation
- — Completes incident and investigation reports and required theft paperwork, gathering video, receipt, and POS evidence into court-ready documentation.
- Case Management System Software
- — Logs, tracks, and links theft and fraud incidents in loss prevention case management software to build and progress investigations and support prosecution.
- Shrink and Inventory Investigation
- — Traces inventory shrinkage against annual shrink budget by investigating returns, voids, discount abuse, and stock discrepancies to identify the source of loss.
- Loss Prevention Audits
- — Plans and executes target-store, maintenance, safety, and EAS audits, recording exceptions and determining which findings require corrective follow-up.
- Apprehension and Prosecution Procedures
- — Applies store policy and safety protocols to suspected-theft encounters, works with police on apprehensions, and attends court hearings to support prosecution.
- Composure and Judgment Under Pressure
- — Exercises emotional control, stress tolerance, and sound judgment to function effectively during confrontations, apprehensions, and other high-tension LP situations.
- Loss Prevention Training and Coaching
- — Trains store employees and less experienced LP officers on shrink-reduction and theft-prevention techniques, receipt checking, and observation practices.
- Compliance and Theft-Prevention Policy
- — Promotes, monitors, and implements theft-prevention, safety, and inventory-control policies and procedures, adapting or creating them as store conditions require.
- Law Enforcement Partnership
- — Builds and maintains working relationships with federal, state, and local law enforcement and the retail LP community to advance investigations and prosecutions.
- Shrink Data Analysis with SQL
- — Uses SQL queries against transaction and inventory data to surface patterns of theft, fraud, and shrink that in-person surveillance would miss.
- Risk Exposure Assessment
- — Determines the store's risk exposure and potential liability from theft, fraud, and safety incidents and recommends control measures to reduce it.
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As of · 2026-07-30
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Source · canon-v2 cell + salary-benchmark (model)
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