Advanced Production Technician
manufacturing › Production · S4 — S4 — Lead Support Specialist · Support
An experienced hands-on production worker who operates and adjusts complex machinery and processes with minimal supervision.
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What this role is
An experienced hands-on production worker who operates and adjusts complex machinery and processes with minimal supervision. At the Lead Support Specialist (S4) level, the role owns team process and quality, cross-case patterns and process gaps, and drives team-level quality and efficiency. Mentors and coordinates the support team.
What this level does
- Adapt the production-recording and material-flow procedures for unprecedented situations — new part introductions, mixed runs, equipment substitutions — where the standard steps don't fit
- Handle a wide variety of non-routine production disruptions and conflicting priorities across shifts, determining the recovery method and coordinating affected stations
- Support continuous-improvement and lean initiatives by pulling and analyzing downtime and scrap history to show where the losses sit
- Act as working lead for a group of support staff and operators, sequencing their tasks against the schedule and resolving day-to-day floor issues
- Reconcile production data across systems and departments and prepare the consolidated status the production manager takes to planning
- Knowledge applied
- Extensive knowledge of the procedures and their administration, enough to adapt them for new parts, mixed runs and unprecedented disruptions.
- Complexity & problem solving
- Understands implications across shifts and departments; determines methods for new assignments and recommends fixes for recurring losses.
- Collaboration & interaction
- May informally guide and sequence work for less experienced support staff and operators; interfaces with the production manager.
- Typical experience
- 4–6 yrs; advanced production-support experience.
Skills at this level
- Production Data Tracking
- — Records and reconciles output quantities, downtime, scrap rates and efficiency metrics on shift logs and in the production tracking system, keeping the run history accurate.
- Material Delivery Coordination
- — Sequences and stages incoming material against the production schedule so the line does not run short, confirming receipts and flagging shortages before they cause a stoppage.
- Quality Control Support
- — Pulls sample parts at set intervals, checks them against tolerances on the check sheet, logs the readings and quarantines non-conforming product per procedure.
- Line Troubleshooting
- — Diagnoses routine production stoppages — jams, feed shortages, minor equipment malfunctions — and restores the run quickly or escalates with a precise description of the fault.
- Production Management Software
- — Enters, queries and reconciles run data using production management applications including Microsoft Access databases to produce daily status and efficiency summaries.
- Manufacturing Safety Compliance
- — Applies OSHA and plant safety rules on the floor — PPE, lockout, housekeeping — and reports hazards and incidents so the area stays compliant.
- Production Status Reporting
- — Communicates shift output, quality and line observations to the production manager and operators clearly at handover, so decisions are made on current information.
- Standard Work Documentation
- — Writes and updates the recording, material-coordination and quality-check procedures for the area so the routines are repeatable and can be trained to others.
- Continuous Improvement / Lean Support
- — Pulls and analyzes downtime and scrap history to expose recurring losses and supports lean initiatives with the data needed to target them.
- Operator Training
- — Onboards new operators on data-recording routines, quality check sheets, equipment operation and safety procedures for the production area.
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As of · 2026-07-30
Edition · canon-v2@2.1.0-complete
Source · canon-v2 cell + salary-benchmark (model)
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