Server
retail_hospitality › Front of House · S2 — S2 — Support Specialist · Support
Provides direct table service to guests, handling orders and payments with growing independence.
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What this role is
Provides direct table service to guests, handling orders and payments with growing independence. At the Support Specialist (S2) level, the role owns a defined queue or customer set, standard issues within known procedures, and drives customer satisfaction for own queue. None.
What this level does
- Work a full assigned section end-to-end — greeting, ordering, firing courses and closing out checks — through a multi-step service cycle without step-by-step direction
- Present bills and process payments, splits, and standard card/cash transactions on the POS, correcting simple order-entry errors independently
- Coordinate order timing between the station and the kitchen pass so courses fire in the right sequence during a normal shift
- Recognize when a table needs a deviation from routine (allergy note, comped app, re-fire) and flag it to the on-duty supervisor with a recommended action
- Prepare tableside service items within scope — pouring wine, describing specials, staging the station before doors open
- Knowledge applied
- Broad working knowledge of the full service cycle and POS payment handling; carries out varied multi-step tasks across a whole section given general expectations, deadlines and priorities.
- Complexity & problem solving
- Semi-routine, multi-step service; recognizes when a table needs occasional deviation and flags it with a suggested action.
- Collaboration & interaction
- Routine peer coordination with kitchen pass and fellow servers; follows procedures, gets instruction on new task types.
- Typical experience
- 1–2 years; some related floor-service experience.
Skills at this level
- Multitasking
- — Handles multiple guest-facing service tasks at once — greeting, order-taking, running, check-outs — while working under the pressure of a full section or rush.
- Interpersonal Skills
- — Maintains a friendly demeanor and stays attentive to guests' needs throughout the meal, reading table cues to time service touches in dining service delivery.
- Active Listening
- — Gives full attention to guest orders, special requests and complaints, confirming the points being made to ensure orders and resolutions are accurate at the table.
- Coordination
- — Adjusts service actions in relation to the kitchen pass and fellow servers to run the floor-to-kitchen interface so courses fire and land in the right sequence and timing.
- Speaking
- — Communicates specials, menu descriptions, wait times and service instructions clearly to guests and to floor staff during service.
- Monitoring
- — Assesses one's own service performance and the state of stations, supplies and work areas against service standards to take corrective action before it reaches the guest.
- Point of Sale (POS) Transaction Handling
- — Enters orders, presents bills, processes payments and splits, and applies comps, voids, discounts and refunds within authority on restaurant POS systems (Toast, PixelPoint, NCR NeighborhoodPOS).
- Tableside Service Techniques
- — Performs elevated table service such as carving meat, preparing flambe dishes, and serving wine and liquor to the guest at the table.
- Guest Complaint Resolution
- — Resolves customer complaints regarding food and service at the table — wait times, order errors, dining-experience issues — recovering the guest and documenting the outcome.
- Shift Floor Coordination
- — Assigns duties, responsibilities and work stations to floor staff in line with cover volume and re-balances sections to keep the floor running smoothly across a shift.
- Cash and Transaction Reconciliation
- — Reconciles a shift's cash drawer and POS transactions, investigating discrepancies in comps, refunds and payments to keep the shift's takings accurate.
- Service Standards Development
- — Contributes to creating and standardizing seating flows, service-step scripts, opening/closing checklists and comp/void policies for a station, shift or venue.
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https://jobframe.global/profile/jf_front_of_house%3A%3AS2
As of · 2026-07-30
Edition · canon-v2@2.1.0-complete
Source · canon-v2 cell + salary-benchmark (model)
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