Director of Pharmacy
retail_hospitality › Pharmacy · M5 — M5 — Senior Director · Management
Senior leader who directs pharmacy operations, policy, and staff across multiple sites or a large institutional pharmacy department.
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What this role is
Senior leader who directs pharmacy operations, policy, and staff across multiple sites or a large institutional pharmacy department. At the Senior Director (M5) level, the role owns multiple functions or a large department, org-level trade-offs and investment, and drives multi-function results. Leads directors and managers.
What this level does
- Direct pharmacy store operations for a division or region through subordinate managers, with decisions impacting overall pharmacy service and financial performance
- Manage a pharmacy program including fiscal, human, and organizational resources, planning, organizing, modifying, and directing program operations and managing contracts
- Define methods and standards for dispensing, inventory, automation, and compliance that apply division-wide across many locations
- Influence executives and major partners (chains, payers, regulators) on pharmacy strategy, network design, and key operational decisions
- Develop program goals and represent pharmacy operations in strategic planning, ensuring policies and procedures reflect evolving legal and regulatory requirements
- Knowledge applied
- Directs division/regional pharmacy operations through managers; defines methods and manages fiscal, human, and contract resources.
- Complexity & problem solving
- Resolves complex org-wide problems and defines standards affecting overall pharmacy operations and financial performance.
- Collaboration & interaction
- Influences executives and major external partners (chains, payers, regulators) on key pharmacy decisions.
- Typical experience
- 10–12+ years including second-level management and strategy work.
Skills at this level
- Pharmacy Operations Management
- — Runs day-to-day pharmacy dispensing workflow — queue balancing, medication assembly and storage, and record-keeping — so prescriptions are prepared accurately and on time.
- Regulatory Compliance
- — Ensures pharmacy records, controlled-substance handling, and dispensing practices comply with all federal and state requirements and reflect current legal best practices.
- Drug Inventory and Shortage Management
- — Purchases drugs, identifies and manages drug shortages, and modifies inventory within automated dispensing systems to keep a diverse, adequately stocked selection available.
- Pharmacy Automation Systems
- — Uses and oversees pharmacy automation and medication-use information systems, including bar-code scanning, to prepare and verify medications safely and efficiently.
- Insurance Claims Processing
- — Processes and troubleshoots pharmacy insurance claims and rejections, ensuring billing accuracy and resolving coverage issues for patients.
- Staff Training and Development
- — Trains and onboards technicians and pharmacists on labeling, claim processing, medication assembly, ordering, and customer interaction, and supervises interns.
- Fiscal and Budget Management
- — Manages pharmacy operating budgets, labor costs, and contracts, using volume and turnover data to adjust staffing and purchasing.
- Attention to Detail
- — Maintains accuracy with names, strengths, quantities, directions, dates, and records throughout the dispensing and verification process.
- Communication
- — Communicates effectively with patients, pharmacists, prescribers' offices, and team members to resolve prescription and service issues.
- Strategic Program Planning
- — Develops pharmacy program goals, represents the program in strategic planning, and coordinates program development across state, federal, and local agencies and partners.
- Computer Literacy
- — Works confidently with POS systems, pharmacy management software, patient records, and barcode tools used in retail pharmacy operations.
- Contract Management
- — Manages pharmacy vendor and payer contracts as part of directing program fiscal operations and service delivery.
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As of · 2026-07-30
Edition · canon-v2@2.1.0-complete
Source · canon-v2 cell + salary-benchmark (model)
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