Senior Loss Prevention Investigator

Skills at this level

Surveillance and Floor Observation

— Monitors shoppers and staff via CCTV and on the floor in plain clothes to detect theft in progress, positioning and shifting coverage to entrances and high-shrink departments while staying unobtrusive.

Loss Prevention Equipment Operation and Maintenance

— Operates, tests, and performs maintenance on cameras, EAS pedestals, and related security equipment, and reports or corrects faults so surveillance coverage stays functional.

Understanding Basic Electronics

— Understands basic electronics well enough to monitor, troubleshoot, and maintain camera, EAS, and access-control loss prevention hardware.

Incident Reporting and Case Documentation

— Completes incident and investigation reports and required theft paperwork, gathering video, receipt, and POS evidence into court-ready documentation.

Case Management System Software

— Logs, tracks, and links theft and fraud incidents in loss prevention case management software to build and progress investigations and support prosecution.

Shrink and Inventory Investigation

— Traces inventory shrinkage against annual shrink budget by investigating returns, voids, discount abuse, and stock discrepancies to identify the source of loss.

Loss Prevention Audits

— Plans and executes target-store, maintenance, safety, and EAS audits, recording exceptions and determining which findings require corrective follow-up.

Apprehension and Prosecution Procedures

— Applies store policy and safety protocols to suspected-theft encounters, works with police on apprehensions, and attends court hearings to support prosecution.

Composure and Judgment Under Pressure

— Exercises emotional control, stress tolerance, and sound judgment to function effectively during confrontations, apprehensions, and other high-tension LP situations.

Loss Prevention Training and Coaching

— Trains store employees and less experienced LP officers on shrink-reduction and theft-prevention techniques, receipt checking, and observation practices.

Compliance and Theft-Prevention Policy

— Promotes, monitors, and implements theft-prevention, safety, and inventory-control policies and procedures, adapting or creating them as store conditions require.

Law Enforcement Partnership

— Builds and maintains working relationships with federal, state, and local law enforcement and the retail LP community to advance investigations and prosecutions.

Shrink Data Analysis with SQL

— Uses SQL queries against transaction and inventory data to surface patterns of theft, fraud, and shrink that in-person surveillance would miss.

Risk Exposure Assessment

— Determines the store's risk exposure and potential liability from theft, fraud, and safety incidents and recommends control measures to reduce it.