Advanced DevOps Engineer
technology › DevOps and Site Reliability Engineering (SRE) · · S4 — S4 — Lead Support Specialist · Support
An experienced individual contributor who maintains and improves deployment pipelines and system reliability with minimal supervision.
Median pay · United States · annual
$60,289 USD
▲ +51.1% vs S1 on this ladder
Typical range ()
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Key statistics
The identity block — every fact is canon, none is generated.
What this role is
An experienced individual contributor who maintains and improves deployment pipelines and system reliability with minimal supervision. At the Lead Support Specialist (S4) level, the role owns team process and quality, cross-case patterns and process gaps, and drives team-level quality and efficiency. Mentors and coordinates the support team.
What this level does
- Adapt existing runbooks and pipeline procedures to handle unfamiliar failure modes not covered by current documentation, then capture the new steps back into the runbook
- Own the operational health of a defined system boundary's pipelines and monitoring, resolving conflicts between competing releases and reliability constraints
- Recommend and prototype improvements to CI/CD templates and IaC modules after diagnosing recurring operational pain, and drive their rollout
- Adapt the placement and gating of pipeline security scans when a new class of vulnerability or build pattern falls outside current procedure
- Serve as working lead during complex or extended incidents — directing the response steps of less experienced staff without holding formal management authority
- Knowledge applied
- Extensive knowledge of operational procedures and their administration, enough to adapt runbooks and pipeline methods in unprecedented failure situations.
- Complexity & problem solving
- Understands the implications of unfamiliar operational problems and recommends new procedural solutions across a system boundary.
- Collaboration & interaction
- Determines methods for new operational assignments; may informally guide less experienced staff and lead incident response.
- Typical experience
- 4–6 years; advanced support experience.
Skills at this level
- Alert triage and monitoring
- — Watches service dashboards and alert consoles, distinguishes benign from actionable alerts against defined thresholds, and escalates incidents to on-call engineers per the alert-handling procedure.
- Incident response runbook execution
- — Follows documented incident-response and troubleshooting runbooks to contain and diagnose service disruptions, recording observations and handing diagnosed findings to engineers.
- CI/CD pipeline operation
- — Runs, reruns and maintains continuous integration and delivery pipeline jobs, verifying each stage completes and clearing failed builds within established pipeline standards.
- Deployment and rollback procedures
- — Executes multi-step release and rollback runbooks for applications, confirming health checks and performance after each deployment.
- Infrastructure-as-code administration
- — Applies and adjusts infrastructure changes from existing IaC templates — adding hosts, tuning scaling parameters — and submits them for review.
- Dashboard and alert-rule configuration
- — Builds and tunes monitoring dashboards and alert thresholds so they reflect observed normal behavior for existing services.
- Incident correlation and diagnosis
- — Correlates logs, metrics and recent deployments to isolate the likely cause of a moderately difficult incident before handing a diagnosed ticket to an engineer.
- Release sequencing coordination
- — Judges safe timing and ordering of routine multi-service releases across teams from procedural knowledge, without holding formal leadership authority.
- Pipeline security integration
- — Runs and positions dependency, secrets and vulnerability scans within CI/CD pipelines, forwarding flagged findings and adapting scan gating when new build patterns arise.
- Runbook and procedure authoring
- — Captures new operational steps into runbooks and creates new pipeline and monitoring standards for the support function, establishing how they are adopted across teams.
- Reusable template development
- — Develops reusable IaC modules, CI/CD templates and monitoring patterns that other support staff adopt directly for their own services.
- Working-lead incident coordination
- — Directs the response steps of less experienced staff during complex or extended incidents, facilitating peer execution without formal management authority.
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As of · 2026-07-30
Edition · canon-v2@2.1.0-complete
Source · canon-v2 cell + salary-benchmark (model)
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