Advanced Manufacturing Engineering Technician
jfo_jfm_manufacturing-industrial-engineering-manufacturing-industria · S4 — S4 — Lead Support Specialist · Support
An experienced technical support professional who solves complex manufacturing process and tooling issues with minimal oversight.
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What this role is
An experienced technical support professional who solves complex manufacturing process and tooling issues with minimal oversight. At the Lead Support Specialist (S4) level, the role owns team process and quality, cross-case patterns and process gaps, and drives team-level quality and efficiency. Mentors and coordinates the support team.
What this level does
- Adapts study and data-collection methods for unprecedented situations — new product lines, non-standard cells or unfamiliar equipment — determining how to measure and document where no established procedure exists.
- Resolves conflicts across process documentation (competing revisions, layout vs. actual-floor discrepancies, standards that no longer match the equipment) and reconciles them for the engineering team.
- Builds and maintains the recurring analysis tooling — structured Excel/Access datasets and Minitab or SPSS study templates — that turns raw floor data into the metrics engineers rely on for capacity and improvement decisions.
- Serves as working lead on data-collection and documentation efforts for a plant-layout or line-relocation initiative, sequencing the work and checking others' outputs.
- Informally guides junior technicians on time-study technique, CMM/PC-DMIS routine setup and document-control practice, correcting method errors before data reaches engineers.
- Knowledge applied
- Extensive detailed knowledge of the plant's procedures and their administration, enough to adapt them in unprecedented situations — new lines, unfamiliar equipment, competing document versions.
- Complexity & problem solving
- Understands the implications of measurement and documentation choices, recommends new approaches, and determines methods for new assignments where no procedure exists.
- Collaboration & interaction
- Acts as working lead on documentation/measurement efforts and may informally guide less experienced technicians; resourceful across cross-shift and cross-cell situations.
- Typical experience
- 4–6 years; advanced manufacturing-support experience.
Skills at this level
- Time & Motion Study
- — Observes and records manufacturing operation cycles with a stopwatch or timing tool, breaking work into measurable elements to establish or verify labor and cycle-time standards on the production line.
- SOP & Work-Instruction Documentation
- — Drafts, updates and re-issues standard operating procedures, routing sheets and work instructions under document-control conventions, keeping revisions synchronized with what actually happens on the floor.
- Process Data Collection & Reporting
- — Captures cycle-time, scrap, yield and downtime data from the line and consolidates it in Excel tables, pivots and charts used in manufacturing project and improvement reviews.
- CMM Metrology (PC-DMIS)
- — Sets up and runs coordinate-measuring-machine routines in Wilcox PC-DMIS to measure part dimensions against the print, logs results and troubleshoots out-of-tolerance readings before escalation.
- CAD Layout Markup (AutoCAD)
- — Reads and redlines plant-layout drawings in AutoCAD to reflect equipment moves, cell reconfigurations and line relocations, returning accurate markups for engineer incorporation.
- Statistical Analysis (Minitab / SPSS)
- — Runs basic statistical process and study analyses in Minitab or IBM SPSS on collected floor data to identify variation, bottlenecks and capability trends for the engineering team.
- SCADA / HMI Data Extraction
- — Pulls production-count, machine-state and downtime data from supervisory control (SCADA) and human-machine-interface (HMI) systems into structured spreadsheets for monitoring and analysis.
- Document Control & Revision Management
- — Maintains controlled process documents, filing revisions in correct locations and ensuring the current version of every SOP, work instruction and routing sheet is the one available to the floor.
- Excel & Access Data Tooling
- — Builds and maintains recurring spreadsheets and Access datasets — pivot tables, lookups and templates — that turn raw manufacturing observations into the repeatable metrics engineers use for decisions.
- Bottleneck & Capacity Data Support
- — Compiles and diagnoses throughput, utilization and cycle-time data to surface line constraints, supporting engineers on capacity and layout improvement projects.
- Shop-Floor Method Trials
- — Coordinates with operators to trial revised methods or cell arrangements on the line and documents before/after results so the engineer can validate an optimization change.
- Procedure Creation & Standardization
- — Designs new data-collection, measurement and documentation procedures for the plant so that cycle-time, yield and metrology results are captured consistently across shifts, cells and technicians.
- Technician Guidance & Training
- — Guides and trains junior technicians and peers on time-study technique, CMM routine setup, tools and document-control practice, correcting method errors before data reaches engineers.
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As of · 2026-07-31
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