Senior Manufacturing Technician
jfo_jfm_manufacturing-industrial-engineering-manufacturing-industria · S3 — S3 — Senior Support Specialist · Support
Experienced technician who performs advanced manufacturing and industrial engineering support tasks with minimal supervision.
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The identity block — every fact is canon, none is generated.
3 of 8
Track
Support
Family rungs priced
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Coordinates
2 / 4 spaces
pay@2 · 2026-07
What this role is
Experienced technician who performs advanced manufacturing and industrial engineering support tasks with minimal supervision. At the Senior Support Specialist (S3) level, the role owns escalated / complex cases, complex or non-standard cases, and drives resolution quality on the team's hardest cases. Guides junior support informally.
What this level does
- Plans and carries out time studies and data collection independently for assigned process areas, deciding sample sizes and workstation coverage to produce usable standards data with little day-to-day instruction.
- Performs non-routine SOP and work-instruction revisions — reconciling conflicting versions, verifying steps against the actual line, and drafting updated procedures for engineer sign-off.
- Analyzes cycle-time, scrap and downtime datasets in Excel (pivot tables, basic Minitab runs) to surface bottlenecks and hands the engineer a diagnosed summary rather than raw numbers.
- Sets up and adapts CMM/PC-DMIS measurement routines for moderately difficult part geometries and troubleshoots out-of-tolerance readings before escalating.
- Supports implementation of optimization and capacity projects on the floor — coordinating with operators to trial a revised method and documenting the before/after results.
- Knowledge applied
- Detailed knowledge of the plant's study, documentation and metrology procedures sufficient to perform non-routine tasks — reconciling SOP versions, adapting CMM routines, diagnosing datasets.
- Complexity & problem solving
- Makes judgments on moderately difficult tasks such as deciding study coverage and interpreting bottleneck data; works with little instruction on daily activity.
- Collaboration & interaction
- Coordinates data-collection tasks with operators and engineers independently; no formal leadership.
- Typical experience
- 2–4 years; skilled in the manufacturing-support function.
Skills at this level
- Time & Motion Study
- — Observes and records manufacturing operation cycles with a stopwatch or timing tool, breaking work into measurable elements to establish or verify labor and cycle-time standards on the production line.
- SOP & Work-Instruction Documentation
- — Drafts, updates and re-issues standard operating procedures, routing sheets and work instructions under document-control conventions, keeping revisions synchronized with what actually happens on the floor.
- Process Data Collection & Reporting
- — Captures cycle-time, scrap, yield and downtime data from the line and consolidates it in Excel tables, pivots and charts used in manufacturing project and improvement reviews.
- CMM Metrology (PC-DMIS)
- — Sets up and runs coordinate-measuring-machine routines in Wilcox PC-DMIS to measure part dimensions against the print, logs results and troubleshoots out-of-tolerance readings before escalation.
- CAD Layout Markup (AutoCAD)
- — Reads and redlines plant-layout drawings in AutoCAD to reflect equipment moves, cell reconfigurations and line relocations, returning accurate markups for engineer incorporation.
- Statistical Analysis (Minitab / SPSS)
- — Runs basic statistical process and study analyses in Minitab or IBM SPSS on collected floor data to identify variation, bottlenecks and capability trends for the engineering team.
- SCADA / HMI Data Extraction
- — Pulls production-count, machine-state and downtime data from supervisory control (SCADA) and human-machine-interface (HMI) systems into structured spreadsheets for monitoring and analysis.
- Document Control & Revision Management
- — Maintains controlled process documents, filing revisions in correct locations and ensuring the current version of every SOP, work instruction and routing sheet is the one available to the floor.
- Excel & Access Data Tooling
- — Builds and maintains recurring spreadsheets and Access datasets — pivot tables, lookups and templates — that turn raw manufacturing observations into the repeatable metrics engineers use for decisions.
- Bottleneck & Capacity Data Support
- — Compiles and diagnoses throughput, utilization and cycle-time data to surface line constraints, supporting engineers on capacity and layout improvement projects.
- Shop-Floor Method Trials
- — Coordinates with operators to trial revised methods or cell arrangements on the line and documents before/after results so the engineer can validate an optimization change.
- Procedure Creation & Standardization
- — Designs new data-collection, measurement and documentation procedures for the plant so that cycle-time, yield and metrology results are captured consistently across shifts, cells and technicians.
- Technician Guidance & Training
- — Guides and trains junior technicians and peers on time-study technique, CMM routine setup, tools and document-control practice, correcting method errors before data reaches engineers.
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As of · 2026-07-30
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