Senior Driver
manufacturing › Transportation · S3 — S3 — Senior Support Specialist · Support
An experienced driver who handles complex or high-value delivery routes with minimal oversight and mentors newer drivers.
Median pay · United States · annual
$51,142 USD
▲ +32.8% vs S1 on this ladder
Typical range ()
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Key statistics
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What this role is
An experienced driver who handles complex or high-value delivery routes with minimal oversight and mentors newer drivers. At the Senior Support Specialist (S3) level, the role owns escalated / complex cases, complex or non-standard cases, and drives resolution quality on the team's hardest cases. Guides junior support informally.
What this level does
- Independently manage non-routine shipments — expedites, multi-stop loads, hazmat or temperature-controlled moves — exercising judgment on carrier selection and routing within established rate agreements
- Resolve delays and disruptions by rerouting, rebooking or arranging alternate carriers, deciding the recovery path with little day-to-day instruction
- Negotiate spot rates with carriers and drivers for individual shipments within delegated authority and document the outcome
- Verify that logistics activities comply with transportation and safety regulations, catching documentation gaps before they cause a hold or fine
- Run standard TMS reports on service and cost for assigned lanes and coordinate the follow-up on repeated exceptions
- Knowledge applied
- Detailed procedural knowledge sufficient to handle non-routine shipments — expedites, hazmat, multi-stop — and to check regulatory compliance.
- Complexity & problem solving
- Exercises judgment on carrier selection, rerouting and spot-rate negotiation within delegated authority; resolves disruptions with little instruction.
- Collaboration & interaction
- Coordinates independently across carriers and internal teams; substantial understanding of how the transportation desk fits the wider chain.
- Typical experience
- 2–4 years; skilled in transportation coordination.
Skills at this level
- Transportation Management System (TMS) Operation
- — Books shipments, generates labels and documentation, updates in-transit status and resolves delivery exceptions within a transportation management system; at senior levels configures carrier profiles, lane and rate tables and automated status rules.
- Shipment Documentation Processing
- — Prepares, verifies and files transportation documents — bills of lading, packing lists, delivery notes and invoices — checking weights, piece counts and accessorials so records match the order before finalization.
- Carrier and Driver Communication
- — Communicates with carriers and drivers to confirm bookings, track loads in real time and coordinate pickup, transit and delivery, keeping customers updated on progress.
- Appointment and Delivery Scheduling
- — Schedules pickup and delivery appointments with warehouses and consignees, working within dock-hour and appointment-window constraints to keep loads on plan.
- Freight Rate Negotiation
- — Negotiates spot rates with carriers and drivers for individual shipments within delegated authority and documents the agreed terms.
- Exception and Disruption Resolution
- — Detects delays and disruptions and recovers the shipment by rerouting, rebooking or arranging alternate carriers; at advanced levels owns chargeback, damage-claim and chronic-carrier disputes.
- Transportation Compliance Knowledge
- — Ensures logistics activities and documentation meet transportation and safety regulations and legal guidelines, catching gaps before they cause a hold or penalty.
- Transportation Data Analysis
- — Runs and interprets TMS service and cost reports to identify cost-saving opportunities such as mode shifts, consolidation or appointment-pattern changes, and recommends concrete adjustments.
- Logistics/Supply Chain Domain Knowledge
- — Applies understanding of how transportation coordination connects upstream and downstream supply chain steps to sequence handoffs and anticipate dependencies.
- Procedure Development and Peer Training
- — Documents and revises transportation coordination procedures, TMS entry standards and routing guides, and trains and guides coordinators on them as a working lead.
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As of · 2026-07-30
Edition · canon-v2@2.1.0-complete
Source · canon-v2 cell + salary-benchmark (model)
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