Vice President of Store Operations
retail_hospitality › General · E1 — E1 — Director (Executive) · Executive
Executive leader accountable for the operational performance of all company stores.
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What this role is
Executive leader accountable for the operational performance of all company stores. At the Director (Executive) (E1) level, the role owns a significant function with strategic authority, strategic and cross-functional, and drives function-wide enterprise impact. Executive leadership of a function.
What this level does
- Lead the store operations sub-function through Directors and Store Operations Managers, owning standard operating procedures for store operations, receiving, cash handling and safety across the estate
- Set the shrink target for the region/banner and hold the loss-prevention program (audits, training, investigation protocols) accountable to it through the operations management layer
- Own store-compliance auditing at scale — field-visit programs, checklists and performance-data review — and drive corrective action where stores miss operational standards
- Direct on-time implementation of planograms and store-layout principles across all locations, resolving adjacency, signage and safety conflicts that Directors escalate
- Manage the store-operations P&L for the sub-function (payroll efficiency, shrink, operational cost) with serious consequences to functional performance if targets are missed
- Knowledge applied
- Applies functional store-operations strategy grounded in detailed company knowledge — SOPs for receiving, cash handling and safety, shrink control, and planogram execution across the estate.
- Complexity & problem solving
- Solves functional problems where standards fail at scale (missed shrink goals, layout non-compliance); consequences are serious for the operations function.
- Collaboration & interaction
- Interfaces with other executives and major customers/partners; leads Directors and Store Operations Managers.
- Typical experience
- 12–15+ yrs in retail operations with both functional and management experience, having owned department/shift P&L and multi-store scope.
Skills at this level
- Visual merchandising
- — Implements planograms and store-layout principles across the estate, checking adjacencies and signage so that floor execution drives sales and maintains safety.
- Loss prevention
- — Sets and governs structured shrink-control programs — store audits, staff training and investigation protocols — to hold the estate to a defined shrink target.
- Data analysis
- — Analyzes operational data such as shrink trends, process-compliance rates, payroll efficiency and store sales to identify where store operations must improve.
- Store SOP development
- — Develops and maintains standard operating procedures for store operations, receiving, cash handling and safety, and rolls them out consistently across locations.
- Store compliance auditing
- — Audits store adherence to operating standards through field visits, checklists and performance-data review, and drives corrective action where stores fall short.
- Multi-store systems rollout
- — Leads the deployment of new systems and technology platforms across multiple store locations, sequencing rollout to minimize disruption to daily trading.
- Operations P&L and budget ownership
- — Owns operational budgets and cost lines (payroll efficiency, shrink, operating cost) and aligns operational spending with company growth and profitability objectives.
- Operational risk management
- — Manages estate-wide operational risk — in-store safety liability, shrink exposure and continuity of store operations — and aligns operational strategy to enterprise objectives.
- Store operations strategy
- — Sets the multi-year operating model for the store estate — format strategy, labor model and store-execution standards — translating enterprise goals into how stores run.
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As of · 2026-07-30
Edition · canon-v2@2.1.0-complete
Source · canon-v2 cell + salary-benchmark (model)
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