Clinical & Technical Sales Support Manager
sales › Clinical & Technical Sales Support · M3 — M3 — Senior Manager · Management
Manages a team of clinical and technical sales support specialists who advise veterinarians, farmers, and clinicians and relay their feedback to internal teams.
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What this role is
Manages a team of clinical and technical sales support specialists who advise veterinarians, farmers, and clinicians and relay their feedback to internal teams. At the Senior Manager (M3) level, the role owns multiple teams or a sub-function, multi-team execution and resourcing trade-offs, and drives sub-function outcomes. Manages managers and/or several teams.
What this level does
- Manages the clinical and technical sales support department for a region, owning its operating budget, demo-fleet spend, and headcount plan
- Evaluates diverse territory issues and sales-movement trends to prioritize where clinical support and solution-selling effort drives the most revenue
- Leads the team supporting clients with complex needs, structuring efficient deliverables and high-quality technical outputs across accounts
- Partners with marketing and sales leadership on the technical aspects of product launches and therapy-adoption programs
- Develops the department's HCP training curriculum and case-support standards, ensuring consistent clinical fluency and regulatory compliance across specialists
- Knowledge applied
- Applies broad functional and market knowledge to run a department; evaluates territory trends to direct where clinical and solution-selling support is deployed.
- Complexity & problem solving
- Addresses diverse issues across accounts and product lines; evaluates sales-movement trends to shape support priorities and budgets.
- Collaboration & interaction
- Leads functional and customer-facing teams; partners with sales and marketing leadership on launches and adoption programs.
- Typical experience
- 5–7+ years managing professionals and operating budgets in medical device sales support.
Skills at this level
- Clinical fluency
- — Understands the clinical side of products, including anatomy, body systems, medical terminology, sterile technique, and how surgeries progress from prep to close, and ensures teams apply this during on-site case support.
- Regulatory and clinical knowledge
- — Understands device classifications, FDA guidelines, and the differences between implants, disposables, capital equipment, and robotics, and applies these to compliant support and credentialing practices.
- Product and scientific knowledge
- — Commands the scientific processes and component functions of the products being sold, enabling teams to deliver credible presentations and orient customers technically.
- Solution selling
- — Aligns cross-functional department goals and directs the sale of complex technical solutions at scale to clients with complex needs.
- Technical presentations and demonstrations
- — Prepares and delivers, and coaches teams to deliver, technical presentations and product demos that explain products or services to healthcare professionals and engineers.
- Customer needs assessment
- — Confers with customers and engineers to assess equipment needs and determine system requirements, then translates them into product configurations.
- Training and education
- — Directs training programs for healthcare professionals on the safe and effective utilization of devices and techniques.
- Business analysis
- — Analyzes sales movements and conducts statistical data management to identify business opportunities and guide where clinical-support effort generates revenue.
- Case coverage management
- — Plans and assigns on-site clinical case coverage across a territory, ensuring specialists are credentialed, scheduled, and available to provide OR/cath-lab troubleshooting.
- Territory and market-share awareness
- — Maintains competitive understanding of market share within the territory and uses it to prioritize accounts and position technical support against competitors.
- Vendor credentialing compliance
- — Ensures team members maintain hospital vendor credentialing through systems such as VendorMate and Reptrax so they can access clinical facilities for case support.
- Strategic account and provider relationship leadership
- — Directs the management of strategic accounts and high-value provider relationships, including leading clinical conversations and supporting contract negotiations.
- People leadership and coaching
- — Supervises, develops, and coaches clinical specialists and sales engineers on technical demonstration, case support, and solution-selling capability.
- Support-model and budget management
- — Owns departmental operating and demo-fleet budgets, headcount planning, and the operating model by which clinical and technical support is deployed to the field.
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As of · 2026-07-30
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Source · canon-v2 cell + salary-benchmark (model)
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