Cashier

Skills at this level

Cash Handling and Register Reconciliation

— Counts drawer contents at shift start and end, makes change, tallies receipts, and reconciles withdrawals and shortages against register totals.

Payment Processing

— Processes payments across chip cards, contactless cards, mobile wallets (Apple Pay/Google Pay), gift cards, store credit, EBT, and buy-now-pay-later services on the point-of-sale system.

Point-of-Sale Operation

— Rings up purchases, scans items with optical and barcode scanners, and applies loyalty credits and promotions through POS software and cash registers.

Returns and Transaction Authorization

— Handles and, at senior levels, authorizes returns, exchanges, merchandise credits, price overrides, check authorization, charge sends, and discretion discounts within permitted limits.

Customer Communication

— Attends to customers' questions and explains pricing, promotions, and store policies at the register, resolving routine complaints and guiding customers.

Sales Referral and Cross-Sell

— Makes sales referrals, cross-sells products, and introduces new items to customers during the checkout interaction.

Self-Checkout Oversight

— Monitors self-checkout stands, corrects scan errors, clears holds, and assists customers using the unattended lanes.

Store Open/Close and Money Flow Control

— Executes store-opening and store-closing procedures, controls front-end money flow, and prepares daily financial reports.

Front-End Shift Coordination

— Coordinates the productivity, breaks, daily scheduling, and checkout coverage of cashiers and baggers across a shift.

Cashier Training and Mentoring

— Trains new cashiers and baggers on POS, tender types, and authorization procedures, and coaches and mentors customer service staff.

Front-End Process Improvement

— Contributes to developing and improving checkout flow, authorization thresholds, and self-checkout handling in collaboration with management.