Goal templates — Information Technology Support S5

Information Technology Support · General · M1 — Manager (Team Lead)

These are canon-derived frames, not advice: every line is either verbatim JobFrame canon text or a fixed template wrapping it. ⟨target⟩ / ⟨baseline⟩ / ⟨date⟩ are placeholders for the manager to fill in. Nothing here is generated by AI — rows are omitted, never invented, when the canon lacks the underlying field.

MBO areas

Key result areas from this level's responsibilities, each with a standard grounded in the canon leveling rubric where one exists.

Area	Standard	Target	Due
Manages the IT Support function	Consistent with this level's decision rights: "Owns team execution, hiring input, performance"	⟨target⟩	⟨date⟩
Sets strategy, budgets, and staffing	Consistent with this level's decision rights: "Owns team execution, hiring input, performance"	⟨target⟩	⟨date⟩
Ensures high-level compliance	Consistent with this level's decision rights: "Owns team execution, hiring input, performance"	⟨target⟩	⟨date⟩
Drives continuous improvement	Consistent with this level's decision rights: "Owns team execution, hiring input, performance"	⟨target⟩	⟨date⟩
Represents IT support in organizational meetings	Consistent with this level's decision rights: "Owns team execution, hiring input, performance"	⟨target⟩	⟨date⟩

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1. Area: Manages the IT Support function  [source: responsibility (component)]
   Standard: Consistent with this level's decision rights: "Owns team execution, hiring input, performance"
   Target:   ⟨target⟩   Due: ⟨date⟩

2. Area: Sets strategy, budgets, and staffing  [source: responsibility (component)]
   Standard: Consistent with this level's decision rights: "Owns team execution, hiring input, performance"
   Target:   ⟨target⟩   Due: ⟨date⟩

3. Area: Ensures high-level compliance  [source: responsibility (component)]
   Standard: Consistent with this level's decision rights: "Owns team execution, hiring input, performance"
   Target:   ⟨target⟩   Due: ⟨date⟩

4. Area: Drives continuous improvement  [source: responsibility (component)]
   Standard: Consistent with this level's decision rights: "Owns team execution, hiring input, performance"
   Target:   ⟨target⟩   Due: ⟨date⟩

5. Area: Represents IT support in organizational meetings  [source: responsibility (component)]
   Standard: Consistent with this level's decision rights: "Owns team execution, hiring input, performance"
   Target:   ⟨target⟩   Due: ⟨date⟩

Scorecard

Only perspectives with real canon backing are shown — no Financial or Customer perspective, since nothing in the canon grounds business-financial or customer measures for a role alone.

Learning & growth

Proficiency: "Reading Comprehension"→ ⟨target⟩ by ⟨date⟩
Proficiency: "Active Listening"→ ⟨target⟩ by ⟨date⟩
Proficiency: "Speaking"→ ⟨target⟩ by ⟨date⟩
Proficiency: "Critical Thinking"→ ⟨target⟩ by ⟨date⟩
Proficiency: "Complex Problem Solving"→ ⟨target⟩ by ⟨date⟩
Proficiency: "Writing"→ ⟨target⟩ by ⟨date⟩

Role calibration

Meets the scope bar: "A single team"→ ⟨target⟩ by ⟨date⟩
Meets the autonomy bar: "Manages within established goals"→ ⟨target⟩ by ⟨date⟩
Meets the complexity bar: "Day-to-day delivery and people issues"→ ⟨target⟩ by ⟨date⟩
Meets the impact bar: "Team output and health"→ ⟨target⟩ by ⟨date⟩
Meets the decision rights bar: "Owns team execution, hiring input, performance"→ ⟨target⟩ by ⟨date⟩
Meets the leadership bar: "Direct people management of one team"→ ⟨target⟩ by ⟨date⟩

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Learning & growth
  - Proficiency: "Reading Comprehension"  →  ⟨target⟩ by ⟨date⟩   [source: O*NET skill (MF-118 KSA)]
  - Proficiency: "Active Listening"  →  ⟨target⟩ by ⟨date⟩   [source: O*NET skill (MF-118 KSA)]
  - Proficiency: "Speaking"  →  ⟨target⟩ by ⟨date⟩   [source: O*NET skill (MF-118 KSA)]
  - Proficiency: "Critical Thinking"  →  ⟨target⟩ by ⟨date⟩   [source: O*NET skill (MF-118 KSA)]
  - Proficiency: "Complex Problem Solving"  →  ⟨target⟩ by ⟨date⟩   [source: O*NET skill (MF-118 KSA)]
  - Proficiency: "Writing"  →  ⟨target⟩ by ⟨date⟩   [source: O*NET skill (MF-118 KSA)]

Role calibration
  - Meets the scope bar: "A single team"  →  ⟨target⟩ by ⟨date⟩   [source: level dimension (Scope)]
  - Meets the autonomy bar: "Manages within established goals"  →  ⟨target⟩ by ⟨date⟩   [source: level dimension (Autonomy)]
  - Meets the complexity bar: "Day-to-day delivery and people issues"  →  ⟨target⟩ by ⟨date⟩   [source: level dimension (Complexity)]
  - Meets the impact bar: "Team output and health"  →  ⟨target⟩ by ⟨date⟩   [source: level dimension (Impact)]
  - Meets the decision rights bar: "Owns team execution, hiring input, performance"  →  ⟨target⟩ by ⟨date⟩   [source: level dimension (Decision rights)]
  - Meets the leadership bar: "Direct people management of one team"  →  ⟨target⟩ by ⟨date⟩   [source: level dimension (Leadership)]