CSBPCF.GEN.S2

Customer Success Associate

no content fingerprint

Customer Success Associate

customer_service › Customer Success – Biotech/Pharmaceutical/CDMO focus · · S2 — S2 — Support Specialist · Support

An individual contributor developing foundational skills to support biotech and pharma clients in achieving value from company products and services.

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Median pay · United States · annual

$45,902 USD

▲ +15% vs S1 on this ladder

Typical range ()

$36,060$58,430

Also known asLife Sciences Life Sciences Manager Life Sciences Director Customer Success Manager Director Of Customer Success Life Sciences Senior Manager Life Sciences Vice President Life Sciences Senior Director Senior Director Of Customer Success

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grounded in this role's JobFrame record + structure

Download this job's description (markdown) → derived live from this record.

Key statistics

The identity block — every fact is canon, none is generated.

2 of 8

Track

Support

Family rungs priced

S1 · S2 · S3 · S4 · S5

—

customer_service

Coordinates

2 / 4 spaces

pay@2 · 2026-07

What this role is

An individual contributor developing foundational skills to support biotech and pharma clients in achieving value from company products and services. At the Support Specialist (S2) level, the role owns a defined queue or customer set, standard issues within known procedures, and drives customer satisfaction for own queue. None.

What changes across the ladder

Level-distinction canon isn't available for the adjacent levels of this profile yet.

Level differentiators

What separates S2 (S2 — Support Specialist) from the levels around it — this level only. Every word is real canon for this profile.

Scope: A defined queue or customer set
Autonomy: General supervision; handles standard cases independently
Complexity: Standard issues within known procedures
Impact: Customer satisfaction for own queue
Decision rights: Resolves standard cases; escalates complex
Leadership: None

Full level-by-level matrix (side by side across the ladder) lives on the Ladder drill-down — not here.

Promotion

The next rung from S2 is S3.

Performance criteria for this profile render in the assessment kit →

People also watch

Nearest coordinate neighbors — same , same level. Each row's (confident / review / no match) comes from its — computed, not curated.

Profile	Key	Median	Δ structural
Senior Vice President of Customer Success	CSBPCF.GEN.E2	$345,125	confident0.05
Customer Success Manager (Mid-level Manager)	CSBPCF.GEN.M2	$118,121	confident0.05
Customer Success Coordinator	CSBPCF.GEN.P2	$77,379	confident0.05
Customer Success Associate	CSBPCF.GEN.S1	$39,913	confident0.06

How to read this profile

Every number here is traceable — to a named source, a stated method, and an as-of date — and each value is labeled by how we know it: observed from data, computed by a model, projected forward, or governed canon. Nothing is a black box, and nothing is invented to fill a gap.

Where every number comes from

What	Source & method	Edition	State
Median pay + range	JobFrame pay equation (function base × family multiplier × level × focus differential)	pay@2	computed
Pay across the ladder	Same equation applied at each universal level	pay@2	computed
Demand — growth & openings	BLS Employment Projections; openings decomposed into growth + exits	EP 2024–34	projected
Pay by metro	BLS OEWS metropolitan medians	OEWS 2024	observed
Level distinctions	JobFrame universal-level canon (scope · autonomy · complexity · impact · decision rights · leadership)	canon	canon
Capability cluster	O*NET Knowledge / Skills / Abilities	O*NET	computed
Coordinates	JobFrame coordinate system — structural (weighted Gower) + content fingerprint	structural@1 · content@1 · pay@2 · semantic@1	computed
Related roles	Nearest neighbors in the structural coordinate space	structural@1	computed

The principles behind the numbers

Ranges, not false precision

Pay is P10 · median · P90, never a single misleading number.

Three honest states, never a fake %

Role matches resolve to confident / review / no-match — a calibrated verdict, not a made-up percentage.

Provenance on every value

Each number carries whether it's observed, computed, projected, or canon — so you always know how much to lean on it.

Gaps shown as gaps

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Frozen, versioned editions

Pay and coordinate editions are pinned, so a comparison you make today still means the same thing next quarter.

Privacy by min-N

Any aggregate over people is suppressed below a minimum count, so no individual is identifiable.

Freshness

As of2026-07-27Editioncanon-v2@2.1.0-completeSourcecanon-v2 cell + salary-benchmark (model)

Is this profile accurate?

Scan / share this profile

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https://jobframe.global/profile/CSBPCF.GEN.S2

As of · 2026-07-27

Edition · canon-v2@2.1.0-complete

Source · canon-v2 cell + salary-benchmark (model)

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Guides

Career guide for this rolecoming

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Assessments

Assessment criteria for this role

Level-scoped evaluation criteria, BARS frames, and structured-interview dimensions — from this profile's canon + O*NET.

Free

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Interview guide for this role

Past-behavior-first structured interview questions, anchored rating scales, and panel-scoring instructions — from this profile's canon + O*NET.

Free

Assessment Kit — One Profile

The complete work-products kit for one canonical job profile: level-scoped evaluation criteria with BARS frames, structured-interview dimensions and guide, performance criteria, and goal/scorecard templates — all canon-grounded and basis-labeled.

$29

what's in it

Assessment Kit — Family Bundle

Work-products kits for every level and focus in one job family — the hiring-manager shape: assess, interview, and set goals across the whole ladder consistently.

$99

what's in it

Assessment Kits — All Access (Monthly)

Every work-products kit across all canonical profiles, refreshed as source editions land.

$49/mo

what's in it

Assessment Kits — All Access (Annual)

Every work-products kit across all canonical profiles, refreshed as source editions land. Annual billing (two months free).

$490/yr

what's in it

Goal instruments

Goal & scorecard templates for this role

SMART · OKR · MBO · scorecard frames built from this profile's canon — no AI, just this role's real data.

Free

API

Resolve & match by API

Title resolve, coordinate match, and bulk-map this profile programmatically — $0.01 / resolve (1,000/mo free), $0.05 / match, $0.02 / employee-row.

Metered

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Customer Success Associate

Ask about this role

Key statistics

What this role is

Pay across the ladder

Demand — is the field growing, or just turning over?

Where it pays — by metro

What changes across the ladder

Level differentiators

Promotion

People also watch

Capability cluster

The Job Swatch

Structural

Content

3-state matching

Editions — frozen & versioned

How to read this profile

Where every number comes from

The principles behind the numbers

Freshness

Act on this profile

Guides

Assessments

Goal instruments

API