Compare profiles
Side-by-side leveling, scope, and market pay. Add up to four via ?keys=SWE.GEN.P5,SWE.GEN.P6.
| vs | S2 ITS.GEN.S2 Technician/Engineer II | P2 ITS.GEN.P2 Administrator/Engineer II | S1 ITS.GEN.S1 Help Desk Technician I | S3 ITS.GEN.S3 Senior Support Engineer |
|---|---|---|---|---|
| Market pay | — | — | — | — |
| Level | S2 · S2 — Support Specialist | P2 · P2 — Developing Professional | S1 · S1 — Support Associate | S3 · S3 — Senior Support Specialist |
| Function | Information Technology Support | Information Technology Support | Information Technology Support | Information Technology Support |
| Focus | General | General | General | General |
| Typical years | 1–3 | 1–3 | 0–1 | 3–5 |
| Scope | A defined queue or customer set | Defined deliverables / small features | A single task type or queue | Escalated / complex cases |
| Autonomy | General supervision; handles standard cases independently | General supervision; reviewed at milestones | Close supervision; follows defined procedures | Limited supervision |
| Impact | Customer satisfaction for own queue | Own and immediate-team deliverables | Individual transactions | Resolution quality on the team's hardest cases |
| Decision rights | Resolves standard cases; escalates complex | Routine technical choices within guidance | Acts within scripts; escalates exceptions | Owns escalation resolution within policy |