Administrator/Engineer II
ITS.GEN.P2
Mid-level engineer.
Mid-level engineer.
The story of this role
Who does this work
An IT Support Specialist who wants to ensure that all systems are running smoothly and that users receive prompt and effective technical assistance.
The problem this role solves
- The external problem: Users are experiencing technical issues that hinder their productivity.
- The internal problem: The IT Support Specialist feels overwhelmed by the volume of requests and pressure to resolve issues quickly.
- Why it matters: Everyone deserves reliable technology to perform their jobs without disruption.
The plan
- Develop strong communication skills to understand user needs effectively.
- Enhance technical knowledge of systems and devices to provide comprehensive support.
- Implement a ticketing system to manage requests and prioritize tasks.
- Stay updated with industry trends and best practices for continuous improvement.
- Build relationships with users to foster trust and understanding.
What's at stake
Users remain frustrated due to unresolved technical issues, impacting team morale. The IT Support Specialist faces burnout from managing an overwhelming volume of requests and feels unrecognized for their efforts.
Success looks like
Users experience minimal downtime with their technology, leading to increased productivity. The IT Support team is recognized for their quick and effective resolutions, enhancing the overall user experience.
Summary
Mid-level engineer. Independently manages significant technology components. Implements and optimizes systems.
Level — P2 — Developing Professional
Early-career professional; developing skills, handles routine tasks with some independence
- Scope
- Defined deliverables / small features
- Autonomy
- General supervision; reviewed at milestones
- Complexity
- Some non-routine problems; applies established patterns
- Impact
- Own and immediate-team deliverables
- Decision rights
- Routine technical choices within guidance
- Leadership
- May guide interns
- Typical experience
- 1–3 yrs
Core outputs
No core outputs recorded yet.
Adjacent roles
Nearest roles by structural coordinates (level + taxonomy). Distance 0 → 1; each carries its 3-state match band. How coordinates work → · Compare side-by-side →
Componentsshow ▾
Responsibilities5
- Independently manages significant technology componentscommonlevel
- Implements and optimizes systemscommonlevel
- Conducts performance analysiscommonlevel
- Collaborates on system upgradescommonlevel
- Ensures system security and compliancecommonlevel
Tasks5
- Manage technology componentscommonlevel
- Optimize system performancecommonlevel
- Conduct security auditscommonlevel
- Collaborate on upgradescommonlevel
- Ensure compliance with standardscommonlevel
Skills5
- System configurationcommonlevel
- Performance tuningcommonlevel
- Virtualizationcommonlevel
- Security compliancecommonlevel
- Collaborationcommonlevel
Knowledge5
- System configurationcommonlevel
- Performance analysiscommonlevel
- Virtualizationcommonlevel
- Security standardscommonlevel
- Collaboration techniquescommonlevel
competency5
- Advanced configuration and performance tuningcommonlevel
- Knowledge of virtualization/cloud basicscommonlevel
- System optimizationcommonlevel
- Security Compliancecommonlevel
- Collaborationcommonlevel
qualification3
- Bachelor’s degree typically expectedcommonlevel
- Professional certification (e.g. Microsoft/VMware certs) preferredcommonlevel
- Strong analytical skillscommonlevel
Title aliasesshow ▾
| Alias | Type | Confidence | Approved |
|---|---|---|---|
| Information Technology Support II | common | medium0.70 | — |
| Information Technology Support 2 | common | medium0.66 | — |
| Administrator/Engineer II | common | medium0.50 | — |
Classification mappingsshow ▾
O*NET / SOC
- code=15-0000title=Computer & Mathematical Occupationssource=inferred_from_superfunctionreviewStatus=needs_review