JobFrame · ITOPER.ITSUPPORE981.P3
IT Operations & Support · IT Support
P3 · P3 — Mid-Level Professional · Individual contributor
Median pay · United States
$82,468
$64,786 – $104,977 · USD · annual · national base (function pricing in review)
Level position
P3 · 3 of 6 in track
Median pay
$82,468
$64,786–$104,977
Level
P3
P3 · 3 of 6 in track
Super-function
technology
Demand-heat
cool
-3.7% growth
Summary
Provides end-user technical support across the IT estate, resolving hardware, software, operating system, network, and security issues through tiered support (Tier 1 through Tier 3) and ITIL/ITSM-driven incident, problem, and change management. Distinct from infrastructure/systems engineering (which builds and owns the underlying platforms) and from network operations (which monitors and maintains network availability) — this focus centers on diagnosing and resolving user-reported and business-impacting incidents, restoring service, and continuously improving support knowledge, runbooks, and processes.
This level — P3 P3 — Mid-Level Professional
Fully competent professional; works independently on standard projects
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Assessments
Compensation
Observed BLS OEWS market pay for every occupation, dated and sourced — the universal job → pay join key.
$258 · $79/mo · $790/yr
Modeled market pay (base + bonus/TCC/equity/TDC) from the combined survey-blend equation, for this Job × Level grid.
$490 · $149/mo · $1,490/yr
Market-anchored grade ladders (wide / standard / tight range designs) built on our modeled market midpoints.
$490
Run a compa-ratio drift audit over your onboarded workforce dataset, priced against the pay model.
$990
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