Senior Manager / Associate Director of Customer Success
customer_service › Customer Success – Biotech/Pharmaceutical/CDMO focus · · M3 — M3 — Senior Manager · Individual contributor
Leads a significant portion of the Customer Success function.
Median pay · United States · annual
$128,703 USD
▲ +40.6% vs M1 on this ladder
Typical range ()
Pay across the ladder
Customer Success – Biotech/Pharmaceutical/CDMO focus · General — median with , by . Real canon data.
Key statistics
The identity block — every fact is canon, none is generated.
3 of 8
Track
Individual contributor
Family rungs priced
M1 · M2 · M3 · M4 · M5 · M6
Function
—
Coordinates
4 / 4 spaces ✓
pay@2 · 2026-07
Level differentiators
What separates M3 (M3 — Senior Manager) from the levels around it — this level only. Every word is real canon for this profile.
- Scope
- Multiple teams or a sub-function
- Autonomy
- Sets goals within functional strategy
- Complexity
- Multi-team execution and resourcing trade-offs
- Impact
- Sub-function outcomes
- Decision rights
- Owns goals, budget input, and people decisions across teams
- Leadership
- Manages managers and/or several teams
Full level-by-level matrix (side by side across the ladder) lives on the Ladder drill-down — not here.
People also watch
Nearest coordinate neighbors — same , same level. Each row's (confident / review / no match) comes from its — computed, not curated.
| Profile | Key | Median | Δ structural |
|---|---|---|---|
| Customer Success Manager (Mid-level Manager) | CSBPCF.GEN.M2 | $118,121 | confident0.06 |
| Director of Customer Success | CSBPCF.GEN.M4 | $179,327 | confident0.06 |
| Customer Success Team Lead / Supervisor (Entry Manager) | CSBPCF.GEN.M1 | $91,561 | confident0.11 |
| Senior Director of Customer Success | CSBPCF.GEN.M5 | $201,444 | confident0.11 |
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https://jobframe.global/profile/CSBPCF.GEN.M3
As of · 2026-07-22
Edition · coordinates@live
Source · canon + salary-benchmark (model)
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