Assessment criteria — Advanced CNC Machinist
S4 — Lead Support Specialist
Canon-derived frames, not advice: every criterion is verbatim JobFrame canon or O*NET source text in a fixed frame, its labeled as observed or derived (O*NET joined at occupation-group grain for this profile). Each O*NET-sourced row also carries an score. Absent sources render as absent — nothing here is generated.
Evaluation criteria 27
01Performs to standard: Enforce safety and sanitation regulations.
O*NET task · observed · IM 4.48Rating frame (5-point )
- 5 · Exceeds
- — rating anchor pending —
- 3 · Meets
- — rating anchor pending —
- 1 · Below
- — rating anchor pending —
Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.
02Performs to standard: Keep records of employees' attendance and hours worked.
O*NET task · observed · IM 4.23Rating frame (5-point )
- 5 · Exceeds
- — rating anchor pending —
- 3 · Meets
- — rating anchor pending —
- 1 · Below
- — rating anchor pending —
Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.
03Performs to standard: Inspect materials, products, or equipment to detect defects or malfunctions.
O*NET task · observed · IM 4.23Rating frame (5-point )
- 5 · Exceeds
- — rating anchor pending —
- 3 · Meets
- — rating anchor pending —
- 1 · Below
- — rating anchor pending —
Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.
04Performs to standard: Read and analyze charts, work orders, production schedules, and other records and reports to determine production requirements and to evaluate current production estimates and outputs.
O*NET task · observed · IM 4.22Rating frame (5-point )
- 5 · Exceeds
- — rating anchor pending —
- 3 · Meets
- — rating anchor pending —
- 1 · Below
- — rating anchor pending —
Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.
05Performs to standard: Plan and establish work schedules, assignments, and production sequences to meet production goals.
O*NET task · observed · IM 4.2Rating frame (5-point )
- 5 · Exceeds
- — rating anchor pending —
- 3 · Meets
- — rating anchor pending —
- 1 · Below
- — rating anchor pending —
Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.
06Performs to standard: Confer with other supervisors to coordinate operations and activities within or between departments.
O*NET task · observed · IM 4.15Rating frame (5-point )
- 5 · Exceeds
- — rating anchor pending —
- 3 · Meets
- — rating anchor pending —
- 1 · Below
- — rating anchor pending —
Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.
07Performs to standard: Interpret specifications, blueprints, job orders, and company policies and procedures for workers.
O*NET task · observed · IM 4.04Rating frame (5-point )
- 5 · Exceeds
- — rating anchor pending —
- 3 · Meets
- — rating anchor pending —
- 1 · Below
- — rating anchor pending —
Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.
08Performs to standard: Observe work and monitor gauges, dials, and other indicators to ensure that operators conform to production or processing standards.
O*NET task · observed · IM 4.02Rating frame (5-point )
- 5 · Exceeds
- — rating anchor pending —
- 3 · Meets
- — rating anchor pending —
- 1 · Below
- — rating anchor pending —
Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.
09Performs to standard: Direct and coordinate the activities of employees engaged in the production or processing of goods, such as inspectors, machine setters, or fabricators.
O*NET task · observed · IM 4.02Rating frame (5-point )
- 5 · Exceeds
- — rating anchor pending —
- 3 · Meets
- — rating anchor pending —
- 1 · Below
- — rating anchor pending —
Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.
10Performs to standard: Conduct employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers.
O*NET task · observed · IM 4.01Rating frame (5-point )
- 5 · Exceeds
- — rating anchor pending —
- 3 · Meets
- — rating anchor pending —
- 1 · Below
- — rating anchor pending —
Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.
11Performs to standard: Evaluate employee performance.
O*NET task · observed · IM 4Rating frame (5-point )
- 5 · Exceeds
- — rating anchor pending —
- 3 · Meets
- — rating anchor pending —
- 1 · Below
- — rating anchor pending —
Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.
12Performs to standard: Confer with management or subordinates to resolve worker problems, complaints, or grievances.
O*NET task · observed · IM 3.99Rating frame (5-point )
- 5 · Exceeds
- — rating anchor pending —
- 3 · Meets
- — rating anchor pending —
- 1 · Below
- — rating anchor pending —
Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.
13Effectiveness at: Measure dimensions of completed products or workpieces to verify conformance to specifications.
O*NET work activity · observedRating frame (5-point )
- 5 · Exceeds
- — rating anchor pending —
- 3 · Meets
- — rating anchor pending —
- 1 · Below
- — rating anchor pending —
Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.
14Effectiveness at: Record operational or production data.
O*NET work activity · observedRating frame (5-point )
- 5 · Exceeds
- — rating anchor pending —
- 3 · Meets
- — rating anchor pending —
- 1 · Below
- — rating anchor pending —
Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.
15Effectiveness at: Review blueprints or other instructions to determine operational methods or sequences.
O*NET work activity · observedRating frame (5-point )
- 5 · Exceeds
- — rating anchor pending —
- 3 · Meets
- — rating anchor pending —
- 1 · Below
- — rating anchor pending —
Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.
16Effectiveness at: Read work orders or other instructions to determine product specifications or materials requirements.
O*NET work activity · observedRating frame (5-point )
- 5 · Exceeds
- — rating anchor pending —
- 3 · Meets
- — rating anchor pending —
- 1 · Below
- — rating anchor pending —
Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.
17Effectiveness at: Load materials into production equipment.
O*NET work activity · observedRating frame (5-point )
- 5 · Exceeds
- — rating anchor pending —
- 3 · Meets
- — rating anchor pending —
- 1 · Below
- — rating anchor pending —
Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.
18Effectiveness at: Mount attachments or tools onto production equipment.
O*NET work activity · observedRating frame (5-point )
- 5 · Exceeds
- — rating anchor pending —
- 3 · Meets
- — rating anchor pending —
- 1 · Below
- — rating anchor pending —
Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.
19Effectiveness at: Monitor equipment operation to ensure proper functioning.
O*NET work activity · observedRating frame (5-point )
- 5 · Exceeds
- — rating anchor pending —
- 3 · Meets
- — rating anchor pending —
- 1 · Below
- — rating anchor pending —
Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.
20Effectiveness at: Watch operating equipment to detect malfunctions.
O*NET work activity · observedRating frame (5-point )
- 5 · Exceeds
- — rating anchor pending —
- 3 · Meets
- — rating anchor pending —
- 1 · Below
- — rating anchor pending —
Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.
21Effectiveness at: Remove products or workpieces from production equipment.
O*NET work activity · observedRating frame (5-point )
- 5 · Exceeds
- — rating anchor pending —
- 3 · Meets
- — rating anchor pending —
- 1 · Below
- — rating anchor pending —
Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.
22Effectiveness at: Adjust temperature controls of ovens or other heating equipment.
O*NET work activity · observedRating frame (5-point )
- 5 · Exceeds
- — rating anchor pending —
- 3 · Meets
- — rating anchor pending —
- 1 · Below
- — rating anchor pending —
Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.
23Effectiveness at: Mark products, workpieces, or equipment with identifying information.
O*NET work activity · observedRating frame (5-point )
- 5 · Exceeds
- — rating anchor pending —
- 3 · Meets
- — rating anchor pending —
- 1 · Below
- — rating anchor pending —
Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.
24Effectiveness at: Align parts or workpieces to ensure proper assembly.
O*NET work activity · observedRating frame (5-point )
- 5 · Exceeds
- — rating anchor pending —
- 3 · Meets
- — rating anchor pending —
- 1 · Below
- — rating anchor pending —
Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.
25Effectiveness at: Trim excess material from workpieces.
O*NET work activity · observedRating frame (5-point )
- 5 · Exceeds
- — rating anchor pending —
- 3 · Meets
- — rating anchor pending —
- 1 · Below
- — rating anchor pending —
Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.
26Effectiveness at: Operate grinding equipment.
O*NET work activity · observedRating frame (5-point )
- 5 · Exceeds
- — rating anchor pending —
- 3 · Meets
- — rating anchor pending —
- 1 · Below
- — rating anchor pending —
Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.
27Effectiveness at: Notify others of equipment repair or maintenance needs.
O*NET work activity · observedRating frame (5-point )
- 5 · Exceeds
- — rating anchor pending —
- 3 · Meets
- — rating anchor pending —
- 1 · Below
- — rating anchor pending —
Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.
Performance standards at this level 21
What good looks like at this level, by dimension — verbatim level and JFM rubric text, with this profile's performance metrics attached where a real keyword match exists. Work activities are O*NET-derived (basis: derived).
Scope
canon · level dimension · observedTeam process and quality
Autonomy
canon · level dimension · observedWorks independently; owns improvements
Complexity
canon · level dimension · observedCross-case patterns and process gaps
Impact
canon · level dimension · observedTeam-level quality and efficiency
Decision rights
canon · level dimension · observedOwns process and quality decisions for the team
Leadership
canon · level dimension · observedMentors and coordinates the support team
Work activities
O*NET work activity · derivedEffectiveness at: Measure dimensions of completed products or workpieces to verify conformance to specifications.
Work activities
O*NET work activity · derivedEffectiveness at: Record operational or production data.
Work activities
O*NET work activity · derivedEffectiveness at: Review blueprints or other instructions to determine operational methods or sequences.
Work activities
O*NET work activity · derivedEffectiveness at: Read work orders or other instructions to determine product specifications or materials requirements.
Work activities
O*NET work activity · derivedEffectiveness at: Load materials into production equipment.
Work activities
O*NET work activity · derivedEffectiveness at: Mount attachments or tools onto production equipment.
Work activities
O*NET work activity · derivedEffectiveness at: Monitor equipment operation to ensure proper functioning.
Work activities
O*NET work activity · derivedEffectiveness at: Watch operating equipment to detect malfunctions.
Work activities
O*NET work activity · derivedEffectiveness at: Remove products or workpieces from production equipment.
Work activities
O*NET work activity · derivedEffectiveness at: Adjust temperature controls of ovens or other heating equipment.
Work activities
O*NET work activity · derivedEffectiveness at: Mark products, workpieces, or equipment with identifying information.
Work activities
O*NET work activity · derivedEffectiveness at: Align parts or workpieces to ensure proper assembly.
Work activities
O*NET work activity · derivedEffectiveness at: Trim excess material from workpieces.
Work activities
O*NET work activity · derivedEffectiveness at: Operate grinding equipment.
Work activities
O*NET work activity · derivedEffectiveness at: Notify others of equipment repair or maintenance needs.
Structured-interview dimensions
The work-style constructs a structured interview for this occupation should probe (importance-ranked). Pair with past-behavior questions and anchored rating scales — the evidence-backed format.
Level-calibrated behavioral anchors 9
Verbatim anchors from open leveled frameworks, mapped onto this profile's level (basis: derived — competency-scoped, not per-criterion). Use them to calibrate what "exceeds / meets" looks like at this level.
Seeing the Big Picture
UK Civil Service Success Profiles · HEO and SEO or equivalentUnderstand the strategic drivers for your area of work. Align activities to contribute to wider organisational priorities. Remain alert to emerging issues and trends which might impact your work area. Seek out and share experiences to develop knowledge of the team’s business area. Understand how the strategies and activities of the team create value and meet the diverse needs of all stakeholders.
Changing and Improving
UK Civil Service Success Profiles · HEO and SEO or equivalentWork with others to identify areas for improvement and simplify processes to use fewer resources. Use technology where possible to increase efficiency. Encourage ideas for change from a wide range of sources. Clearly explain the reasons for change to colleagues and how to implement them, supporting individuals with different needs to adapt to change. Encourage an environment where colleagues know that they can challenge decisions and issues safely. Take managed risks by fully considering the varied impacts changes could have on the diverse range of end users.
Making Effective Decisions
UK Civil Service Success Profiles · HEO and SEO or equivalentUnderstand own level of responsibility and empower others to make decisions where appropriate. Analyse and use a range of relevant, credible information from internal and external sources to support decisions. Invite challenge and where appropriate involve others in decision making. Display confidence when making difficult decisions, even if they prove to be unpopular. Consult with others to ensure the potential impacts on end users have been considered. Present strong recommendations in a timely manner outlining the consideration of other options, costs, benefits and risks.
Leadership
UK Civil Service Success Profiles · HEO and SEO or equivalentEnsure colleagues and stakeholders have a clear understanding of objectives, activities and time-frames. Take into account different individual needs, views, and ideas, championing inclusion and equality of opportunity for all. Consider the impacts of own and team’s activities on stakeholders and end users. Role-model commitment and satisfaction with role. Recognise and praise the achievements of others to drive positivity within the team. Effectively manage conflict, misconduct and non-inclusive behaviour, raising with senior managers where appropriate.
Communicating and Influencing
UK Civil Service Success Profiles · HEO and SEO or equivalentCommunicate in a straightforward, honest and engaging manner, choosing appropriate styles to maximise understanding and impact. Encourage the use of different communication methods, including digital resources and highlight the benefits, including ensuring cost effectiveness. Ensure communication has a clear purpose and takes into account people’s individual needs. Share information as appropriate and check understanding. Show positivity and enthusiasm towards work, encouraging others to do the same. Ensure that important messages are communicated with colleagues and stakeholders respectfully, taking into consideration the diversity of interests.
Working Together
UK Civil Service Success Profiles · HEO and SEO or equivalentEncourage joined up team work within own team and across other groups. Establish professional relationships with a range of stakeholders. Collaborate with these to share information, resources and support. Invest time to develop a common focus and genuine positive team spirit where colleagues feel valued and respect one another. Put in place support for the wellbeing of individuals within the team, including consideration of your own needs. Make it clear to all team members that bullying, harassment and discrimination are unacceptable. Actively seek and consider input of people from diverse backgrounds and perspectives.
Developing Self and Others
UK Civil Service Success Profiles · HEO and SEO or equivalentIdentify capability gaps for self and team. Ensure development objectives are set and achieved to address any gaps and enable delivery of current and future work. Take time to coach, mentor and develop other colleagues to support succession planning. Promote inclusiveness by respecting different personal needs in the team and use these to develop others. Reflect on own work, continuously seek and act on feedback to improve own and team’s performance.
Managing a Quality Service
UK Civil Service Success Profiles · HEO and SEO or equivalentDevelop, implement, maintain and review systems and services to ensure delivery of professional excellence. Work with stakeholders to set priorities, objectives and timescales. Successfully deliver high quality outcomes that meet the customers’ needs and gives value for money. Identify risks and resolve issues efficiently. Involve a diverse range of colleagues, stakeholders and delivery partners in developing suggestions for improvements. Establish ways to find and respond to feedback from customers about the services provided.
Delivering at Pace
UK Civil Service Success Profiles · HEO and SEO or equivalentShow a positive approach to keeping the whole team’s efforts focused on the top priorities. Promote a culture of following the appropriate procedures to ensure results are achieved on time whilst still enabling innovation. Ensure the most appropriate resources are available for colleagues to use to do their job effectively. Regularly monitor your own and team’s work against milestones ensuring individual needs are considered when setting tasks. Act promptly to reassess workloads and priorities when there are conflicting demands to maintain performance. Allow individuals the space and authority to meet objectives, providing additional support where necessary, whilst keeping overall responsibility.
This page includes information from the O*NET 30.3 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license (https://creativecommons.org/licenses/by/4.0/). O*NET® is a trademark of USDOL/ETA. USDOL/ETA has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications.
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