Assessment criteria — Senior Facilities Technician

Evaluation criteria 27

• 01Performs to standard: Supervise in-house services, such as laundries, maintenance and repair, dry cleaning, or valet services.

  O*NET task · observed · IM 4.42
  Rating frame (5-point BARS)

  5 · Exceeds

  — rating anchor pending —

  3 · Meets

  — rating anchor pending —

  1 · Below

  — rating anchor pending —

  Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.

• 02Performs to standard: Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.

  O*NET task · observed · IM 4.39
  Rating frame (5-point BARS)

  5 · Exceeds

  — rating anchor pending —

  3 · Meets

  — rating anchor pending —

  1 · Below

  — rating anchor pending —

  Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.

• 03Performs to standard: Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.

  O*NET task · observed · IM 4.37
  Rating frame (5-point BARS)

  5 · Exceeds

  — rating anchor pending —

  3 · Meets

  — rating anchor pending —

  1 · Below

  — rating anchor pending —

  Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.

• 04Performs to standard: Inspect work performed to ensure that it meets specifications and established standards.

  O*NET task · observed · IM 4.36
  Rating frame (5-point BARS)

  5 · Exceeds

  — rating anchor pending —

  3 · Meets

  — rating anchor pending —

  1 · Below

  — rating anchor pending —

  Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.

• 05Performs to standard: Perform or assist with cleaning duties as necessary.

  O*NET task · observed · IM 4.35
  Rating frame (5-point BARS)

  5 · Exceeds

  — rating anchor pending —

  3 · Meets

  — rating anchor pending —

  1 · Below

  — rating anchor pending —

  Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.

• 06Performs to standard: Plan and prepare employee work schedules.

  O*NET task · observed · IM 4.33
  Rating frame (5-point BARS)

  5 · Exceeds

  — rating anchor pending —

  3 · Meets

  — rating anchor pending —

  1 · Below

  — rating anchor pending —

  Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.

• 07Performs to standard: Establish and implement operational standards and procedures for the departments supervised.

  O*NET task · observed · IM 4.29
  Rating frame (5-point BARS)

  5 · Exceeds

  — rating anchor pending —

  3 · Meets

  — rating anchor pending —

  1 · Below

  — rating anchor pending —

  Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.

• 08Performs to standard: Inspect and evaluate the physical condition of facilities to determine the type of work required.

  O*NET task · observed · IM 4.27
  Rating frame (5-point BARS)

  5 · Exceeds

  — rating anchor pending —

  3 · Meets

  — rating anchor pending —

  1 · Below

  — rating anchor pending —

  Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.

• 09Performs to standard: Inventory stock to ensure that supplies and equipment are available in adequate amounts.

  O*NET task · observed · IM 4.24
  Rating frame (5-point BARS)

  5 · Exceeds

  — rating anchor pending —

  3 · Meets

  — rating anchor pending —

  1 · Below

  — rating anchor pending —

  Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.

• 10Performs to standard: Issue supplies and equipment to workers.

  O*NET task · observed · IM 4.21
  Rating frame (5-point BARS)

  5 · Exceeds

  — rating anchor pending —

  3 · Meets

  — rating anchor pending —

  1 · Below

  — rating anchor pending —

  Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.

• 11Performs to standard: Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.

  O*NET task · observed · IM 4.2
  Rating frame (5-point BARS)

  5 · Exceeds

  — rating anchor pending —

  3 · Meets

  — rating anchor pending —

  1 · Below

  — rating anchor pending —

  Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.

• 12Performs to standard: Check and maintain equipment to ensure that it is in working order.

  O*NET task · observed · IM 4.18
  Rating frame (5-point BARS)

  5 · Exceeds

  — rating anchor pending —

  3 · Meets

  — rating anchor pending —

  1 · Below

  — rating anchor pending —

  Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.

• 13Effectiveness at: Inspect buildings or grounds to determine condition.

  O*NET work activity · observed
  Rating frame (5-point BARS)

  5 · Exceeds

  — rating anchor pending —

  3 · Meets

  — rating anchor pending —

  1 · Below

  — rating anchor pending —

  Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.

• 14Effectiveness at: Prepare chemicals for work application.

  O*NET work activity · observed
  Rating frame (5-point BARS)

  5 · Exceeds

  — rating anchor pending —

  3 · Meets

  — rating anchor pending —

  1 · Below

  — rating anchor pending —

  Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.

• 15Effectiveness at: Clean facilities or sites.

  O*NET work activity · observed
  Rating frame (5-point BARS)

  5 · Exceeds

  — rating anchor pending —

  3 · Meets

  — rating anchor pending —

  1 · Below

  — rating anchor pending —

  Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.

• 16Effectiveness at: Clean equipment or supplies.

  O*NET work activity · observed
  Rating frame (5-point BARS)

  5 · Exceeds

  — rating anchor pending —

  3 · Meets

  — rating anchor pending —

  1 · Below

  — rating anchor pending —

  Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.

• 17Effectiveness at: Treat greenery or surfaces with protective substances.

  O*NET work activity · observed
  Rating frame (5-point BARS)

  5 · Exceeds

  — rating anchor pending —

  3 · Meets

  — rating anchor pending —

  1 · Below

  — rating anchor pending —

  Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.

• 18Effectiveness at: Drive trucks or other vehicles to or at work sites.

  O*NET work activity · observed
  Rating frame (5-point BARS)

  5 · Exceeds

  — rating anchor pending —

  3 · Meets

  — rating anchor pending —

  1 · Below

  — rating anchor pending —

  Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.

• 19Effectiveness at: Supervise maintenance workers.

  O*NET work activity · observed
  Rating frame (5-point BARS)

  5 · Exceeds

  — rating anchor pending —

  3 · Meets

  — rating anchor pending —

  1 · Below

  — rating anchor pending —

  Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.

• 20Effectiveness at: Inspect landscaping to determine treatment needs.

  O*NET work activity · observed
  Rating frame (5-point BARS)

  5 · Exceeds

  — rating anchor pending —

  3 · Meets

  — rating anchor pending —

  1 · Below

  — rating anchor pending —

  Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.

• 21Effectiveness at: Estimate maintenance service requirements or costs.

  O*NET work activity · observed
  Rating frame (5-point BARS)

  5 · Exceeds

  — rating anchor pending —

  3 · Meets

  — rating anchor pending —

  1 · Below

  — rating anchor pending —

  Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.

• 22Effectiveness at: Dispose of trash or waste materials.

  O*NET work activity · observed
  Rating frame (5-point BARS)

  5 · Exceeds

  — rating anchor pending —

  3 · Meets

  — rating anchor pending —

  1 · Below

  — rating anchor pending —

  Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.

• 23Effectiveness at: Trim trees or other vegetation.

  O*NET work activity · observed
  Rating frame (5-point BARS)

  5 · Exceeds

  — rating anchor pending —

  3 · Meets

  — rating anchor pending —

  1 · Below

  — rating anchor pending —

  Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.

• 24Effectiveness at: Operate grounds maintenance equipment.

  O*NET work activity · observed
  Rating frame (5-point BARS)

  5 · Exceeds

  — rating anchor pending —

  3 · Meets

  — rating anchor pending —

  1 · Below

  — rating anchor pending —

  Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.

• 25Effectiveness at: Maintain equipment or systems to ensure proper functioning.

  O*NET work activity · observed
  Rating frame (5-point BARS)

  5 · Exceeds

  — rating anchor pending —

  3 · Meets

  — rating anchor pending —

  1 · Below

  — rating anchor pending —

  Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.

• 26Effectiveness at: Instruct staff in work policies or procedures.

  O*NET work activity · observed
  Rating frame (5-point BARS)

  5 · Exceeds

  — rating anchor pending —

  3 · Meets

  — rating anchor pending —

  1 · Below

  — rating anchor pending —

  Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.

• 27Effectiveness at: Monitor building premises to ensure occupant or visitor safety.

  O*NET work activity · observed
  Rating frame (5-point BARS)

  5 · Exceeds

  — rating anchor pending —

  3 · Meets

  — rating anchor pending —

  1 · Below

  — rating anchor pending —

  Rating anchors are completed by the rater against observed behavior — leveled anchor text lands with the next source edition.

Performance standards at this level 21

What good looks like at this level, by dimension — verbatim level and JFM rubric text, with this profile's performance metrics attached where a real keyword match exists. Work activities are O*NET-derived (basis: derived).

• Scope

  canon · level dimension · observed

  Escalated / complex cases

• Autonomy

  canon · level dimension · observed

  Limited supervision

• Complexity

  canon · level dimension · observed

  Complex or non-standard cases

• Impact

  canon · level dimension · observed

  Resolution quality on the team's hardest cases

• Decision rights

  canon · level dimension · observed

  Owns escalation resolution within policy

• Leadership

  canon · level dimension · observed

  Guides junior support informally

• Work activities

  O*NET work activity · derived

  Effectiveness at: Inspect buildings or grounds to determine condition.

• Work activities

  O*NET work activity · derived

  Effectiveness at: Prepare chemicals for work application.

• Work activities

  O*NET work activity · derived

  Effectiveness at: Clean facilities or sites.

• Work activities

  O*NET work activity · derived

  Effectiveness at: Clean equipment or supplies.

• Work activities

  O*NET work activity · derived

  Effectiveness at: Treat greenery or surfaces with protective substances.

• Work activities

  O*NET work activity · derived

  Effectiveness at: Drive trucks or other vehicles to or at work sites.

• Work activities

  O*NET work activity · derived

  Effectiveness at: Supervise maintenance workers.

• Work activities

  O*NET work activity · derived

  Effectiveness at: Inspect landscaping to determine treatment needs.

• Work activities

  O*NET work activity · derived

  Effectiveness at: Estimate maintenance service requirements or costs.

• Work activities

  O*NET work activity · derived

  Effectiveness at: Dispose of trash or waste materials.

• Work activities

  O*NET work activity · derived

  Effectiveness at: Trim trees or other vegetation.

• Work activities

  O*NET work activity · derived

  Effectiveness at: Operate grounds maintenance equipment.

• Work activities

  O*NET work activity · derived

  Effectiveness at: Maintain equipment or systems to ensure proper functioning.

• Work activities

  O*NET work activity · derived

  Effectiveness at: Instruct staff in work policies or procedures.

• Work activities

  O*NET work activity · derived

  Effectiveness at: Monitor building premises to ensure occupant or visitor safety.

Structured-interview dimensions

The work-style constructs a structured interview for this occupation should probe (importance-ranked). Pair with past-behavior questions and anchored rating scales — the evidence-backed format.

Level-calibrated behavioral anchors 28

Verbatim anchors from open leveled frameworks, mapped onto this profile's level (basis: derived — competency-scoped, not per-criterion). Use them to calibrate what "exceeds / meets" looks like at this level.

• Creativity and Innovation

  OPM Leadership Proficiency Levels · Level 2 - Basic

  Creates a new quality control system to monitor unit processes Uses cutting-edge ideas to develop business unit services Works with coworkers to coordinate a project using a creative process

• External Awareness

  OPM Leadership Proficiency Levels · Level 2 - Basic

  Gathers and summarizes information to predict stakeholder views on a new policy Considers external policies and trends when reviewing correspondence, reports, and policy documents

• Flexibility

  OPM Leadership Proficiency Levels · Level 2 - Basic

  Uses staff feedback to streamline processes in order to meet deadlines Adjusts project plan based on input from staff and stakeholders

• Resilience

  OPM Leadership Proficiency Levels · Level 2 - Basic

  Meets with employees resistant to organizational change to address concerns Maintains composure and direction in high- pressure situations Accepts negative feedback in a constructive manner and adjusts behavior accordingly

• Strategic Thinking

  OPM Leadership Proficiency Levels · Level 2 - Basic

  Considers customer needs and trends in the development of strategic plans Implements strategic objectives and develops metrics to assess attainment of work unit goals

• Vision

  OPM Leadership Proficiency Levels · Level 2 - Basic

  Involves staff in setting annual goals to ensure buy-in Conducts interviews with staff to ascertain organization's needs Conveys vision of agency to staff and stakeholders

• Conflict Management

  OPM Leadership Proficiency Levels · Level 2 - Basic

  Implements changes to ensure work environment is fair and equitable based on employee concerns Ensures employees receive mediation to resolve issues affecting the workgroup Resolves issues by meeting one-on-one with team member

• Leveraging Diversity

  OPM Leadership Proficiency Levels · Level 2 - Basic

  Adheres to EEO policies, goals, objectives, and philosophies of valuing diversity in performing everyday duties and responsibilities Builds teams leveraging diverse capabilities of staff

• Developing Others

  OPM Leadership Proficiency Levels · Level 2 - Basic

  Encourages employees to participate in mentoring programs and other learning opportunities Pairs new staff with seasoned employees to facilitate understanding of the position and organization Provides orientation to new employees

• Team Building

  OPM Leadership Proficiency Levels · Level 2 - Basic

  Encourages staff to share skills and abilities within work group to facilitate completion of challenging tasks Forms teams to identify and address agency concerns Informs team members of issues requiring resolution and considers input

• Accountability

  OPM Leadership Proficiency Levels · Level 2 - Basic

  Investigates claims of employee violations and encourages staff to take responsibility for actions Outlines goals and assesses workgroup progress towards goal achievement Plans and researches safety issues and contacts agency to ensure safety standards are fully utilized Distributes workload among staff to ensure staff meet key deliverables

• Customer Service

  OPM Leadership Proficiency Levels · Level 2 - Basic

  Develops guides and user manuals for customers Ensures products and services comply with customer requirements Streamlines procedures based on customer feedback

• Decisiveness

  OPM Leadership Proficiency Levels · Level 2 - Basic

  Makes sound and timely decisions for a project, team, or work unit Seeks out best practices to make organizational decisions

• Entrepreneurship

  OPM Leadership Proficiency Levels · Level 2 - Basic

  Identifies concepts for new programs, products, or services Seeks feedback for new products or services based on customer needs

• Problem Solving

  OPM Leadership Proficiency Levels · Level 2 - Basic

  Addresses routine organizational problems by leading a team to brainstorm solutions Establishes guidelines to clarify complex and/or controversial processes

• Technical Credibility

  OPM Leadership Proficiency Levels · Level 2 - Basic

  Provides staff with feedback and support on technical issues Makes technically sound recommendations to develop effective work products

• Financial Management

  OPM Leadership Proficiency Levels · Level 2 - Basic

  Justifies requested budget allocation to management in relation to program objectives Allocates program budget across multiple projects

• Human Capital Management

  OPM Leadership Proficiency Levels · Level 2 - Basic

  Recognizes and addresses deficiencies of human resources processes or tools Provides positive feedback to high-performing staff and rewards exceptional performance Considers impact of personnel decisions on current staff

• Technology Management

  OPM Leadership Proficiency Levels · Level 2 - Basic

  Works with contractors to implement an IT system change to meet requirements of a new legislative mandate Researches information technology systems to meet specific program needs Adapts processes to keep pace with new technological developments

• Partnering

  OPM Leadership Proficiency Levels · Level 2 - Basic

  Considers stakeholder input when developing strategies to ensure mutually agreeable initiatives Coordinates with various agencies to plan and conduct annual events Coordinates across and within organizations to determine required resources to support goals Works with a team of managers or employees across agencies to address mutual issues and concerns

• Political Savvy

  OPM Leadership Proficiency Levels · Level 2 - Basic

  Addresses political issues that may impact internal and external stakeholders Develops relationships with new political leaders in the agency

• Influencing/Negotiating

  OPM Leadership Proficiency Levels · Level 2 - Basic

  Meets with team leaders to gain buy-in for new direction of division Uses factual information to support own point of view when meeting with team members

• Interpersonal Skills

  OPM Leadership Proficiency Levels · Level 2 - Basic

  Shows employees empathy and respect Welcomes new employees into organization by explaining mission and agency goals

• Oral Communication

  OPM Leadership Proficiency Levels · Level 2 - Basic

  Communicates effectively with staff by conducting regular meetings to discuss initiatives and current events Explains and clarifies policy to affected parties Provides status updates to management team during quarterly division meeting

• Integrity/Honesty

  OPM Leadership Proficiency Levels · Level 2 - Basic

  Provides staff with accurate information about the vision of the agency and outlines changes in an upfront manner Remains fair and objective when determining skill set needed for projects to select effective team members

• Written Communication

  OPM Leadership Proficiency Levels · Level 2 - Basic

  Writes daily briefs or guidelines to ensure employees are provided with updated information Develops press releases to ensure important issues are addressed

• Continual Learning

  OPM Leadership Proficiency Levels · Level 2 - Basic

  Solicits periodic feedback to continually improve quality of own work Visits other work sites to gain understanding of staff functions and daily tasks

• Public Service Motivation

  OPM Leadership Proficiency Levels · Level 2 - Basic

  Reviews unit's policies and procedures on a regular basis to ensure they are consistent with public needs Determines community needs by surveying citizens