Interview guide — Facilities Assistant

Past-behavior questions 10

STAR-style (Situation, Task, Action, Result) questions built from this profile's canon responsibilities and O*NET tasks, importance-ranked where O*NET rates them.

• 01Tell me about a time you had to supervise in-house services, such as laundries, maintenance and repair, dry cleaning, or valet services. What was the situation, what did you do, and what was the result?

  O*NET task · observed · IM 4.42
  Rating frame (5-point BARS)

  5 · Exceeds

  ⟨anchor⟩

  3 · Meets

  ⟨anchor⟩

  1 · Below

  ⟨anchor⟩

  ⟨anchor⟩ slots are completed by the rater against observed behavior during the interview.

• 02Tell me about a time you had to select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces. What was the situation, what did you do, and what was the result?

  O*NET task · observed · IM 4.39
  Rating frame (5-point BARS)

  5 · Exceeds

  ⟨anchor⟩

  3 · Meets

  ⟨anchor⟩

  1 · Below

  ⟨anchor⟩

  ⟨anchor⟩ slots are completed by the rater against observed behavior during the interview.

• 03Tell me about a time you had to advise managers, desk clerks, or admitting personnel of rooms ready for occupancy. What was the situation, what did you do, and what was the result?

  O*NET task · observed · IM 4.37
  Rating frame (5-point BARS)

  5 · Exceeds

  ⟨anchor⟩

  3 · Meets

  ⟨anchor⟩

  1 · Below

  ⟨anchor⟩

  ⟨anchor⟩ slots are completed by the rater against observed behavior during the interview.

• 04Tell me about a time you had to inspect work performed to ensure that it meets specifications and established standards. What was the situation, what did you do, and what was the result?

  O*NET task · observed · IM 4.36
  Rating frame (5-point BARS)

  5 · Exceeds

  ⟨anchor⟩

  3 · Meets

  ⟨anchor⟩

  1 · Below

  ⟨anchor⟩

  ⟨anchor⟩ slots are completed by the rater against observed behavior during the interview.

• 05Tell me about a time you had to perform or assist with cleaning duties as necessary. What was the situation, what did you do, and what was the result?

  O*NET task · observed · IM 4.35
  Rating frame (5-point BARS)

  5 · Exceeds

  ⟨anchor⟩

  3 · Meets

  ⟨anchor⟩

  1 · Below

  ⟨anchor⟩

  ⟨anchor⟩ slots are completed by the rater against observed behavior during the interview.

• 06Tell me about a time you had to plan and prepare employee work schedules. What was the situation, what did you do, and what was the result?

  O*NET task · observed · IM 4.33
  Rating frame (5-point BARS)

  5 · Exceeds

  ⟨anchor⟩

  3 · Meets

  ⟨anchor⟩

  1 · Below

  ⟨anchor⟩

  ⟨anchor⟩ slots are completed by the rater against observed behavior during the interview.

• 07Tell me about a time you had to establish and implement operational standards and procedures for the departments supervised. What was the situation, what did you do, and what was the result?

  O*NET task · observed · IM 4.29
  Rating frame (5-point BARS)

  5 · Exceeds

  ⟨anchor⟩

  3 · Meets

  ⟨anchor⟩

  1 · Below

  ⟨anchor⟩

  ⟨anchor⟩ slots are completed by the rater against observed behavior during the interview.

• 08Tell me about a time you had to inspect and evaluate the physical condition of facilities to determine the type of work required. What was the situation, what did you do, and what was the result?

  O*NET task · observed · IM 4.27
  Rating frame (5-point BARS)

  5 · Exceeds

  ⟨anchor⟩

  3 · Meets

  ⟨anchor⟩

  1 · Below

  ⟨anchor⟩

  ⟨anchor⟩ slots are completed by the rater against observed behavior during the interview.

• 09Tell me about a time you had to inventory stock to ensure that supplies and equipment are available in adequate amounts. What was the situation, what did you do, and what was the result?

  O*NET task · observed · IM 4.24
  Rating frame (5-point BARS)

  5 · Exceeds

  ⟨anchor⟩

  3 · Meets

  ⟨anchor⟩

  1 · Below

  ⟨anchor⟩

  ⟨anchor⟩ slots are completed by the rater against observed behavior during the interview.

• 10Tell me about a time you had to issue supplies and equipment to workers. What was the situation, what did you do, and what was the result?

  O*NET task · observed · IM 4.21
  Rating frame (5-point BARS)

  5 · Exceeds

  ⟨anchor⟩

  3 · Meets

  ⟨anchor⟩

  1 · Below

  ⟨anchor⟩

  ⟨anchor⟩ slots are completed by the rater against observed behavior during the interview.

Work-style probes 5

A second question type (per the evidence: multiple question types outperform any single type) probing the work-style constructs O*NET rates as important to this occupation.

• Describe a situation that required Leadership Orientation. How did you approach it?

  O*NET work style · IM 2.57
  Rating frame (5-point BARS)

  5 · Exceeds

  ⟨anchor⟩

  3 · Meets

  ⟨anchor⟩

  1 · Below

  ⟨anchor⟩

  ⟨anchor⟩ slots are completed by the rater against observed behavior during the interview.

  Calibration reference (not this probe's own anchor — a related leveled competency)

  Leadership — Show enthusiasm for your work and take personal accountability for your role. Demonstrate responsibility for your own objectives. Act in a fair, inclusive and respectful way when dealing with others. Be considerate and understanding of other people’s points of view. Understand and support the objectives of the wider team. Demonstrate consideration of the wider consequences of own actions. UK Civil Service Success Profiles · AA and AO or equivalent

• Describe a situation that required Dependability. How did you approach it?

  O*NET work style · IM 2.31
  Rating frame (5-point BARS)

  5 · Exceeds

  ⟨anchor⟩

  3 · Meets

  ⟨anchor⟩

  1 · Below

  ⟨anchor⟩

  ⟨anchor⟩ slots are completed by the rater against observed behavior during the interview.

• Describe a situation that required Cautiousness. How did you approach it?

  O*NET work style · IM 1.87
  Rating frame (5-point BARS)

  5 · Exceeds

  ⟨anchor⟩

  3 · Meets

  ⟨anchor⟩

  1 · Below

  ⟨anchor⟩

  ⟨anchor⟩ slots are completed by the rater against observed behavior during the interview.

• Describe a situation that required Attention to Detail. How did you approach it?

  O*NET work style · IM 1.76
  Rating frame (5-point BARS)

  5 · Exceeds

  ⟨anchor⟩

  3 · Meets

  ⟨anchor⟩

  1 · Below

  ⟨anchor⟩

  ⟨anchor⟩ slots are completed by the rater against observed behavior during the interview.

• Describe a situation that required Social Orientation. How did you approach it?

  O*NET work style · IM 1.65
  Rating frame (5-point BARS)

  5 · Exceeds

  ⟨anchor⟩

  3 · Meets

  ⟨anchor⟩

  1 · Below

  ⟨anchor⟩

  ⟨anchor⟩ slots are completed by the rater against observed behavior during the interview.

Panel instructions

Fixed methodology, evidence-backed — not a claim of local validation for this profile or your organization.

1. Score independently first: every panelist records their own rating before any discussion.
2. Ask every candidate the same questions, in the same order, from this guide.
3. Rate against the anchored 5-point scale for each question — not overall gut feel.
4. Take notes during the interview, against each question, not from memory afterward.
5. Reconcile scores as a panel only after every panelist has recorded an independent score.