← General & Administrative – Information Technology IT Support Specialist

Goal templates — General & Administrative – Information Technology IT Support Specialist

General & Administrative – Information Technology · General · P1 — Entry-Level Professional

These are canon-derived frames, not advice: every line is either verbatim JobFrame canon text or a fixed template wrapping it. ⟨target⟩ / ⟨baseline⟩ / ⟨date⟩ are placeholders for the manager to fill in. Nothing here is generated by AI — rows are omitted, never invented, when the canon lacks the underlying field.

MBO areas

Key result areas from this level's responsibilities, each with a standard grounded in the canon leveling rubric where one exists.

Area	Standard	Target	Due
End-User Technical Support	Consistent with this level's decision rights: "Few independent decisions; escalates the rest"	⟨target⟩	⟨date⟩
System Setup and Maintenance	Consistent with this level's decision rights: "Few independent decisions; escalates the rest"	⟨target⟩	⟨date⟩
Laboratory IT Support	Consistent with this level's decision rights: "Few independent decisions; escalates the rest"	⟨target⟩	⟨date⟩
Network and Device Management	Consistent with this level's decision rights: "Few independent decisions; escalates the rest"	⟨target⟩	⟨date⟩
Cybersecurity & Data Backup	Consistent with this level's decision rights: "Few independent decisions; escalates the rest"	⟨target⟩	⟨date⟩
Troubleshoot hardware and software issues	Consistent with this level's decision rights: "Few independent decisions; escalates the rest"	⟨target⟩	⟨date⟩
Provide technical assistance to staff	Consistent with this level's decision rights: "Few independent decisions; escalates the rest"	⟨target⟩	⟨date⟩
Maintain IT documentation and records	Consistent with this level's decision rights: "Few independent decisions; escalates the rest"	⟨target⟩	⟨date⟩

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1. Area: End-User Technical Support  [source: responsibility (component)]
   Standard: Consistent with this level's decision rights: "Few independent decisions; escalates the rest"
   Target:   ⟨target⟩   Due: ⟨date⟩

2. Area: System Setup and Maintenance  [source: responsibility (component)]
   Standard: Consistent with this level's decision rights: "Few independent decisions; escalates the rest"
   Target:   ⟨target⟩   Due: ⟨date⟩

3. Area: Laboratory IT Support  [source: responsibility (component)]
   Standard: Consistent with this level's decision rights: "Few independent decisions; escalates the rest"
   Target:   ⟨target⟩   Due: ⟨date⟩

4. Area: Network and Device Management  [source: responsibility (component)]
   Standard: Consistent with this level's decision rights: "Few independent decisions; escalates the rest"
   Target:   ⟨target⟩   Due: ⟨date⟩

5. Area: Cybersecurity & Data Backup  [source: responsibility (component)]
   Standard: Consistent with this level's decision rights: "Few independent decisions; escalates the rest"
   Target:   ⟨target⟩   Due: ⟨date⟩

6. Area: Troubleshoot hardware and software issues  [source: responsibility (component)]
   Standard: Consistent with this level's decision rights: "Few independent decisions; escalates the rest"
   Target:   ⟨target⟩   Due: ⟨date⟩

7. Area: Provide technical assistance to staff  [source: responsibility (component)]
   Standard: Consistent with this level's decision rights: "Few independent decisions; escalates the rest"
   Target:   ⟨target⟩   Due: ⟨date⟩

8. Area: Maintain IT documentation and records  [source: responsibility (component)]
   Standard: Consistent with this level's decision rights: "Few independent decisions; escalates the rest"
   Target:   ⟨target⟩   Due: ⟨date⟩

Scorecard

Only perspectives with real canon backing are shown — no Financial or Customer perspective, since nothing in the canon grounds business-financial or customer measures for a role alone.

Learning & growth

Proficiency: "Critical Thinking"→ ⟨target⟩ by ⟨date⟩
Proficiency: "Reading Comprehension"→ ⟨target⟩ by ⟨date⟩
Proficiency: "Active Listening"→ ⟨target⟩ by ⟨date⟩
Proficiency: "Complex Problem Solving"→ ⟨target⟩ by ⟨date⟩
Proficiency: "Speaking"→ ⟨target⟩ by ⟨date⟩
Proficiency: "Programming"→ ⟨target⟩ by ⟨date⟩

Role calibration

Meets the scope bar: "Own tasks within a defined component"→ ⟨target⟩ by ⟨date⟩
Meets the autonomy bar: "Close supervision; work reviewed frequently"→ ⟨target⟩ by ⟨date⟩
Meets the complexity bar: "Routine problems with known solutions"→ ⟨target⟩ by ⟨date⟩
Meets the impact bar: "Own deliverables"→ ⟨target⟩ by ⟨date⟩
Meets the decision rights bar: "Few independent decisions; escalates the rest"→ ⟨target⟩ by ⟨date⟩
Meets the leadership bar: "None — building the craft"→ ⟨target⟩ by ⟨date⟩

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Learning & growth
  - Proficiency: "Critical Thinking"  →  ⟨target⟩ by ⟨date⟩   [source: O*NET skill (MF-118 KSA)]
  - Proficiency: "Reading Comprehension"  →  ⟨target⟩ by ⟨date⟩   [source: O*NET skill (MF-118 KSA)]
  - Proficiency: "Active Listening"  →  ⟨target⟩ by ⟨date⟩   [source: O*NET skill (MF-118 KSA)]
  - Proficiency: "Complex Problem Solving"  →  ⟨target⟩ by ⟨date⟩   [source: O*NET skill (MF-118 KSA)]
  - Proficiency: "Speaking"  →  ⟨target⟩ by ⟨date⟩   [source: O*NET skill (MF-118 KSA)]
  - Proficiency: "Programming"  →  ⟨target⟩ by ⟨date⟩   [source: O*NET skill (MF-118 KSA)]

Role calibration
  - Meets the scope bar: "Own tasks within a defined component"  →  ⟨target⟩ by ⟨date⟩   [source: level dimension (Scope)]
  - Meets the autonomy bar: "Close supervision; work reviewed frequently"  →  ⟨target⟩ by ⟨date⟩   [source: level dimension (Autonomy)]
  - Meets the complexity bar: "Routine problems with known solutions"  →  ⟨target⟩ by ⟨date⟩   [source: level dimension (Complexity)]
  - Meets the impact bar: "Own deliverables"  →  ⟨target⟩ by ⟨date⟩   [source: level dimension (Impact)]
  - Meets the decision rights bar: "Few independent decisions; escalates the rest"  →  ⟨target⟩ by ⟨date⟩   [source: level dimension (Decision rights)]
  - Meets the leadership bar: "None — building the craft"  →  ⟨target⟩ by ⟨date⟩   [source: level dimension (Leadership)]