JobFrame · CUSTOM1.CUSTOMERBDCB.M5
Customer Success
M5 · M5 — Senior Director · Individual contributor
Median pay · United States
$207,641
$163,120 – $264,314 · USD · annual
Level position
M5 · 5 of 6 in track
Median pay
$207,641
$163,120–$264,314
Level
M5
M5 · 5 of 6 in track
Super-function
sales
Demand-heat
moderate
4.7% growth
Summary
Management track for Customer Success leaders who direct CSM teams executing onboarding, adoption, value-realization, and renewal across customer portfolios, owning retention/expansion outcomes (NRR, GRR, churn, NPS/CSAT). Distinct from individual-contributor CSMs (including Principal/Staff CSMs) who personally own named accounts and author the playbooks/frameworks, and from Sales/Account Management which owns net-new acquisition and quota-bearing pipeline.
This level — M5 M5 — Senior Director
Leads multiple functions or a large department; drives multi-year strategy.
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Compensation
Observed BLS OEWS market pay for every occupation, dated and sourced — the universal job → pay join key.
$258 · $79/mo · $790/yr
Modeled market pay (base + bonus/TCC/equity/TDC) from the combined survey-blend equation, for this Job × Level grid.
$490 · $149/mo · $1,490/yr
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$490
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$990
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