Goal templates — Mid-Level Support

Corporate & Business Services – Administrative Support · General · S3 — Senior Support Specialist

These are canon-derived frames, not advice: every line is either verbatim JobFrame canon text or a fixed template wrapping it. ⟨target⟩ / ⟨baseline⟩ / ⟨date⟩ are placeholders for the manager to fill in. Nothing here is generated by AI — rows are omitted, never invented, when the canon lacks the underlying field.

MBO areas

Key result areas from this level's responsibilities, each with a standard grounded in the canon leveling rubric where one exists.

Area	Standard	Target	Due
Comprehensive Calendar Management	Consistent with this level's decision rights: "Owns escalation resolution within policy"	⟨target⟩	⟨date⟩
Project and Program Assistance	Consistent with this level's decision rights: "Owns escalation resolution within policy"	⟨target⟩	⟨date⟩
Communication Liaison	Consistent with this level's decision rights: "Owns escalation resolution within policy"	⟨target⟩	⟨date⟩
Office Procedure Implementation	Consistent with this level's decision rights: "Owns escalation resolution within policy"	⟨target⟩	⟨date⟩
Resource and Supplies Coordination	Consistent with this level's decision rights: "Owns escalation resolution within policy"	⟨target⟩	⟨date⟩
Data Management and Reporting	Consistent with this level's decision rights: "Owns escalation resolution within policy"	⟨target⟩	⟨date⟩
Mentoring and Support to Junior Staff	Consistent with this level's decision rights: "Owns escalation resolution within policy"	⟨target⟩	⟨date⟩

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1. Area: Comprehensive Calendar Management  [source: responsibility (component)]
   Standard: Consistent with this level's decision rights: "Owns escalation resolution within policy"
   Target:   ⟨target⟩   Due: ⟨date⟩

2. Area: Project and Program Assistance  [source: responsibility (component)]
   Standard: Consistent with this level's decision rights: "Owns escalation resolution within policy"
   Target:   ⟨target⟩   Due: ⟨date⟩

3. Area: Communication Liaison  [source: responsibility (component)]
   Standard: Consistent with this level's decision rights: "Owns escalation resolution within policy"
   Target:   ⟨target⟩   Due: ⟨date⟩

4. Area: Office Procedure Implementation  [source: responsibility (component)]
   Standard: Consistent with this level's decision rights: "Owns escalation resolution within policy"
   Target:   ⟨target⟩   Due: ⟨date⟩

5. Area: Resource and Supplies Coordination  [source: responsibility (component)]
   Standard: Consistent with this level's decision rights: "Owns escalation resolution within policy"
   Target:   ⟨target⟩   Due: ⟨date⟩

6. Area: Data Management and Reporting  [source: responsibility (component)]
   Standard: Consistent with this level's decision rights: "Owns escalation resolution within policy"
   Target:   ⟨target⟩   Due: ⟨date⟩

7. Area: Mentoring and Support to Junior Staff  [source: responsibility (component)]
   Standard: Consistent with this level's decision rights: "Owns escalation resolution within policy"
   Target:   ⟨target⟩   Due: ⟨date⟩

Scorecard

Only perspectives with real canon backing are shown — no Financial or Customer perspective, since nothing in the canon grounds business-financial or customer measures for a role alone.

Learning & growth

Proficiency: "Reading Comprehension"→ ⟨target⟩ by ⟨date⟩
Proficiency: "Active Listening"→ ⟨target⟩ by ⟨date⟩
Proficiency: "Speaking"→ ⟨target⟩ by ⟨date⟩
Proficiency: "Critical Thinking"→ ⟨target⟩ by ⟨date⟩
Proficiency: "Writing"→ ⟨target⟩ by ⟨date⟩
Proficiency: "Judgment and Decision Making"→ ⟨target⟩ by ⟨date⟩

Role calibration

Meets the scope bar: "Escalated / complex cases"→ ⟨target⟩ by ⟨date⟩
Meets the autonomy bar: "Limited supervision"→ ⟨target⟩ by ⟨date⟩
Meets the complexity bar: "Complex or non-standard cases"→ ⟨target⟩ by ⟨date⟩
Meets the impact bar: "Resolution quality on the team's hardest cases"→ ⟨target⟩ by ⟨date⟩
Meets the decision rights bar: "Owns escalation resolution within policy"→ ⟨target⟩ by ⟨date⟩
Meets the leadership bar: "Guides junior support informally"→ ⟨target⟩ by ⟨date⟩

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Learning & growth
  - Proficiency: "Reading Comprehension"  →  ⟨target⟩ by ⟨date⟩   [source: O*NET skill (MF-118 KSA)]
  - Proficiency: "Active Listening"  →  ⟨target⟩ by ⟨date⟩   [source: O*NET skill (MF-118 KSA)]
  - Proficiency: "Speaking"  →  ⟨target⟩ by ⟨date⟩   [source: O*NET skill (MF-118 KSA)]
  - Proficiency: "Critical Thinking"  →  ⟨target⟩ by ⟨date⟩   [source: O*NET skill (MF-118 KSA)]
  - Proficiency: "Writing"  →  ⟨target⟩ by ⟨date⟩   [source: O*NET skill (MF-118 KSA)]
  - Proficiency: "Judgment and Decision Making"  →  ⟨target⟩ by ⟨date⟩   [source: O*NET skill (MF-118 KSA)]

Role calibration
  - Meets the scope bar: "Escalated / complex cases"  →  ⟨target⟩ by ⟨date⟩   [source: level dimension (Scope)]
  - Meets the autonomy bar: "Limited supervision"  →  ⟨target⟩ by ⟨date⟩   [source: level dimension (Autonomy)]
  - Meets the complexity bar: "Complex or non-standard cases"  →  ⟨target⟩ by ⟨date⟩   [source: level dimension (Complexity)]
  - Meets the impact bar: "Resolution quality on the team's hardest cases"  →  ⟨target⟩ by ⟨date⟩   [source: level dimension (Impact)]
  - Meets the decision rights bar: "Owns escalation resolution within policy"  →  ⟨target⟩ by ⟨date⟩   [source: level dimension (Decision rights)]
  - Meets the leadership bar: "Guides junior support informally"  →  ⟨target⟩ by ⟨date⟩   [source: level dimension (Leadership)]