Goal templates — Entry Support

Corporate & Business Services – Administrative Support · General · S2 — Support Specialist

These are canon-derived frames, not advice: every line is either verbatim JobFrame canon text or a fixed template wrapping it. ⟨target⟩ / ⟨baseline⟩ / ⟨date⟩ are placeholders for the manager to fill in. Nothing here is generated by AI — rows are omitted, never invented, when the canon lacks the underlying field.

MBO areas

Key result areas from this level's responsibilities, each with a standard grounded in the canon leveling rubric where one exists.

Area	Standard	Target	Due
Coordinate Office Activities	Consistent with this level's decision rights: "Resolves standard cases; escalates complex"	⟨target⟩	⟨date⟩
Documentation and Record-Keeping	Consistent with this level's decision rights: "Resolves standard cases; escalates complex"	⟨target⟩	⟨date⟩
Office Support Duties	Consistent with this level's decision rights: "Resolves standard cases; escalates complex"	⟨target⟩	⟨date⟩
Communication and Reception	Consistent with this level's decision rights: "Resolves standard cases; escalates complex"	⟨target⟩	⟨date⟩
Assist with Timekeeping/Expenses	Consistent with this level's decision rights: "Resolves standard cases; escalates complex"	⟨target⟩	⟨date⟩
General Administrative Tasks	Consistent with this level's decision rights: "Resolves standard cases; escalates complex"	⟨target⟩	⟨date⟩

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1. Area: Coordinate Office Activities  [source: responsibility (component)]
   Standard: Consistent with this level's decision rights: "Resolves standard cases; escalates complex"
   Target:   ⟨target⟩   Due: ⟨date⟩

2. Area: Documentation and Record-Keeping  [source: responsibility (component)]
   Standard: Consistent with this level's decision rights: "Resolves standard cases; escalates complex"
   Target:   ⟨target⟩   Due: ⟨date⟩

3. Area: Office Support Duties  [source: responsibility (component)]
   Standard: Consistent with this level's decision rights: "Resolves standard cases; escalates complex"
   Target:   ⟨target⟩   Due: ⟨date⟩

4. Area: Communication and Reception  [source: responsibility (component)]
   Standard: Consistent with this level's decision rights: "Resolves standard cases; escalates complex"
   Target:   ⟨target⟩   Due: ⟨date⟩

5. Area: Assist with Timekeeping/Expenses  [source: responsibility (component)]
   Standard: Consistent with this level's decision rights: "Resolves standard cases; escalates complex"
   Target:   ⟨target⟩   Due: ⟨date⟩

6. Area: General Administrative Tasks  [source: responsibility (component)]
   Standard: Consistent with this level's decision rights: "Resolves standard cases; escalates complex"
   Target:   ⟨target⟩   Due: ⟨date⟩

Scorecard

Only perspectives with real canon backing are shown — no Financial or Customer perspective, since nothing in the canon grounds business-financial or customer measures for a role alone.

Learning & growth

Proficiency: "Reading Comprehension"→ ⟨target⟩ by ⟨date⟩
Proficiency: "Active Listening"→ ⟨target⟩ by ⟨date⟩
Proficiency: "Speaking"→ ⟨target⟩ by ⟨date⟩
Proficiency: "Critical Thinking"→ ⟨target⟩ by ⟨date⟩
Proficiency: "Writing"→ ⟨target⟩ by ⟨date⟩
Proficiency: "Judgment and Decision Making"→ ⟨target⟩ by ⟨date⟩

Role calibration

Meets the scope bar: "A defined queue or customer set"→ ⟨target⟩ by ⟨date⟩
Meets the autonomy bar: "General supervision; handles standard cases independently"→ ⟨target⟩ by ⟨date⟩
Meets the complexity bar: "Standard issues within known procedures"→ ⟨target⟩ by ⟨date⟩
Meets the impact bar: "Customer satisfaction for own queue"→ ⟨target⟩ by ⟨date⟩
Meets the decision rights bar: "Resolves standard cases; escalates complex"→ ⟨target⟩ by ⟨date⟩
Meets the leadership bar: "None"→ ⟨target⟩ by ⟨date⟩

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Learning & growth
  - Proficiency: "Reading Comprehension"  →  ⟨target⟩ by ⟨date⟩   [source: O*NET skill (MF-118 KSA)]
  - Proficiency: "Active Listening"  →  ⟨target⟩ by ⟨date⟩   [source: O*NET skill (MF-118 KSA)]
  - Proficiency: "Speaking"  →  ⟨target⟩ by ⟨date⟩   [source: O*NET skill (MF-118 KSA)]
  - Proficiency: "Critical Thinking"  →  ⟨target⟩ by ⟨date⟩   [source: O*NET skill (MF-118 KSA)]
  - Proficiency: "Writing"  →  ⟨target⟩ by ⟨date⟩   [source: O*NET skill (MF-118 KSA)]
  - Proficiency: "Judgment and Decision Making"  →  ⟨target⟩ by ⟨date⟩   [source: O*NET skill (MF-118 KSA)]

Role calibration
  - Meets the scope bar: "A defined queue or customer set"  →  ⟨target⟩ by ⟨date⟩   [source: level dimension (Scope)]
  - Meets the autonomy bar: "General supervision; handles standard cases independently"  →  ⟨target⟩ by ⟨date⟩   [source: level dimension (Autonomy)]
  - Meets the complexity bar: "Standard issues within known procedures"  →  ⟨target⟩ by ⟨date⟩   [source: level dimension (Complexity)]
  - Meets the impact bar: "Customer satisfaction for own queue"  →  ⟨target⟩ by ⟨date⟩   [source: level dimension (Impact)]
  - Meets the decision rights bar: "Resolves standard cases; escalates complex"  →  ⟨target⟩ by ⟨date⟩   [source: level dimension (Decision rights)]
  - Meets the leadership bar: "None"  →  ⟨target⟩ by ⟨date⟩   [source: level dimension (Leadership)]