Goal templates — Administrative Support — S2

Administrative & Corporate Services · Administrative Support · S2 — Support Specialist

These are canon-derived frames, not advice: every line is either verbatim JobFrame canon text or a fixed template wrapping it. ⟨target⟩ / ⟨baseline⟩ / ⟨date⟩ are placeholders for the manager to fill in. Nothing here is generated by AI — rows are omitted, never invented, when the canon lacks the underlying field.

SMART goals

One row per canon core output / responsibility this level owns.

JFM responsibility (S2)

Handles more complex scheduling and document management across multiple stakeholders, recognizing when to deviate from standard process

Specific: Deliver: "Handles more complex scheduling and document management across multiple stakeholders, recognizing when to deviate from standard process"
Measurable: Move the metric this drives from ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩.
Achievable: Scoped to this level's jfm complexity/problem-solving rubric: "Handles semi-routine, multi-step tasks and recognizes when occasional deviation is needed; vets and escalates staff issues appropriately."
Relevant: Advances the Administrative & Corporate Services · Administrative Support mandate for a S2 — Support Specialist.
Time-bound: ⟨date⟩

JFM responsibility (S2)

Prepares invoices, reports, memos, letters, financial statements, and presentations using word processing, spreadsheet, database, and presentation software

Specific: Deliver: "Prepares invoices, reports, memos, letters, financial statements, and presentations using word processing, spreadsheet, database, and presentation software"
Measurable: Move the metric this drives from ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩.
Achievable: Scoped to this level's jfm complexity/problem-solving rubric: "Handles semi-routine, multi-step tasks and recognizes when occasional deviation is needed; vets and escalates staff issues appropriately."
Relevant: Advances the Administrative & Corporate Services · Administrative Support mandate for a S2 — Support Specialist.
Time-bound: ⟨date⟩

JFM responsibility (S2)

Writes and responds to email correspondence on behalf of senior management within agreed guidance

Specific: Deliver: "Writes and responds to email correspondence on behalf of senior management within agreed guidance"
Measurable: Move the metric this drives from ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩.
Achievable: Scoped to this level's jfm complexity/problem-solving rubric: "Handles semi-routine, multi-step tasks and recognizes when occasional deviation is needed; vets and escalates staff issues appropriately."
Relevant: Advances the Administrative & Corporate Services · Administrative Support mandate for a S2 — Support Specialist.
Time-bound: ⟨date⟩

JFM responsibility (S2)

Manages highly confidential and sensitive information with discretion and tact

Specific: Deliver: "Manages highly confidential and sensitive information with discretion and tact"
Measurable: Move the metric this drives from ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩.
Achievable: Scoped to this level's jfm complexity/problem-solving rubric: "Handles semi-routine, multi-step tasks and recognizes when occasional deviation is needed; vets and escalates staff issues appropriately."
Relevant: Advances the Administrative & Corporate Services · Administrative Support mandate for a S2 — Support Specialist.
Time-bound: ⟨date⟩

JFM responsibility (S2)

Vets issues raised by staff and escalates to the appropriate person as warranted

Specific: Deliver: "Vets issues raised by staff and escalates to the appropriate person as warranted"
Measurable: Move the metric this drives from ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩.
Achievable: Scoped to this level's jfm complexity/problem-solving rubric: "Handles semi-routine, multi-step tasks and recognizes when occasional deviation is needed; vets and escalates staff issues appropriately."
Relevant: Advances the Administrative & Corporate Services · Administrative Support mandate for a S2 — Support Specialist.
Time-bound: ⟨date⟩

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1. Handles more complex scheduling and document management across multiple stakeholders, recognizing when to deviate from standard process  [source: JFM responsibility (S2)]
   Specific:    Deliver: "Handles more complex scheduling and document management across multiple stakeholders, recognizing when to deviate from standard process"
   Measurable:  Move the metric this drives from ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩.
   Achievable:  Scoped to this level's jfm complexity/problem-solving rubric: "Handles semi-routine, multi-step tasks and recognizes when occasional deviation is needed; vets and escalates staff issues appropriately."
   Relevant:    Advances the Administrative & Corporate Services · Administrative Support mandate for a S2 — Support Specialist.
   Time-bound:  ⟨date⟩

2. Prepares invoices, reports, memos, letters, financial statements, and presentations using word processing, spreadsheet, database, and presentation software  [source: JFM responsibility (S2)]
   Specific:    Deliver: "Prepares invoices, reports, memos, letters, financial statements, and presentations using word processing, spreadsheet, database, and presentation software"
   Measurable:  Move the metric this drives from ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩.
   Achievable:  Scoped to this level's jfm complexity/problem-solving rubric: "Handles semi-routine, multi-step tasks and recognizes when occasional deviation is needed; vets and escalates staff issues appropriately."
   Relevant:    Advances the Administrative & Corporate Services · Administrative Support mandate for a S2 — Support Specialist.
   Time-bound:  ⟨date⟩

3. Writes and responds to email correspondence on behalf of senior management within agreed guidance  [source: JFM responsibility (S2)]
   Specific:    Deliver: "Writes and responds to email correspondence on behalf of senior management within agreed guidance"
   Measurable:  Move the metric this drives from ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩.
   Achievable:  Scoped to this level's jfm complexity/problem-solving rubric: "Handles semi-routine, multi-step tasks and recognizes when occasional deviation is needed; vets and escalates staff issues appropriately."
   Relevant:    Advances the Administrative & Corporate Services · Administrative Support mandate for a S2 — Support Specialist.
   Time-bound:  ⟨date⟩

4. Manages highly confidential and sensitive information with discretion and tact  [source: JFM responsibility (S2)]
   Specific:    Deliver: "Manages highly confidential and sensitive information with discretion and tact"
   Measurable:  Move the metric this drives from ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩.
   Achievable:  Scoped to this level's jfm complexity/problem-solving rubric: "Handles semi-routine, multi-step tasks and recognizes when occasional deviation is needed; vets and escalates staff issues appropriately."
   Relevant:    Advances the Administrative & Corporate Services · Administrative Support mandate for a S2 — Support Specialist.
   Time-bound:  ⟨date⟩

5. Vets issues raised by staff and escalates to the appropriate person as warranted  [source: JFM responsibility (S2)]
   Specific:    Deliver: "Vets issues raised by staff and escalates to the appropriate person as warranted"
   Measurable:  Move the metric this drives from ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩.
   Achievable:  Scoped to this level's jfm complexity/problem-solving rubric: "Handles semi-routine, multi-step tasks and recognizes when occasional deviation is needed; vets and escalates staff issues appropriately."
   Relevant:    Advances the Administrative & Corporate Services · Administrative Support mandate for a S2 — Support Specialist.
   Time-bound:  ⟨date⟩

OKRs

Objectives from this level's core outputs; key results only where a real dimension or capability backs them.

JFM responsibility (S2)

Handles more complex scheduling and document management across multiple stakeholders, recognizing when to deviate from standard process

From ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩ — tied to: "Handles more complex scheduling and document management across multiple stakeholders, recognizing when to deviate from standard process"
Evidence at this level's scope bar: "A defined queue or customer set" — ⟨target⟩ by ⟨date⟩

JFM responsibility (S2)

Prepares invoices, reports, memos, letters, financial statements, and presentations using word processing, spreadsheet, database, and presentation software

From ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩ — tied to: "Prepares invoices, reports, memos, letters, financial statements, and presentations using word processing, spreadsheet, database, and presentation software"
Evidence at this level's autonomy bar: "General supervision; handles standard cases independently" — ⟨target⟩ by ⟨date⟩

JFM responsibility (S2)

Writes and responds to email correspondence on behalf of senior management within agreed guidance

From ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩ — tied to: "Writes and responds to email correspondence on behalf of senior management within agreed guidance"
Evidence at this level's complexity bar: "Standard issues within known procedures" — ⟨target⟩ by ⟨date⟩

JFM responsibility (S2)

Manages highly confidential and sensitive information with discretion and tact

From ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩ — tied to: "Manages highly confidential and sensitive information with discretion and tact"
Evidence at this level's impact bar: "Customer satisfaction for own queue" — ⟨target⟩ by ⟨date⟩

JFM responsibility (S2)

Vets issues raised by staff and escalates to the appropriate person as warranted

From ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩ — tied to: "Vets issues raised by staff and escalates to the appropriate person as warranted"
Evidence at this level's decision rights bar: "Resolves standard cases; escalates complex" — ⟨target⟩ by ⟨date⟩

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Objective 1: Handles more complex scheduling and document management across multiple stakeholders, recognizing when to deviate from standard process  [source: JFM responsibility (S2)]
  KR1. From ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩ — tied to: "Handles more complex scheduling and document management across multiple stakeholders, recognizing when to deviate from standard process"
  KR2. Evidence at this level's scope bar: "A defined queue or customer set" — ⟨target⟩ by ⟨date⟩

Objective 2: Prepares invoices, reports, memos, letters, financial statements, and presentations using word processing, spreadsheet, database, and presentation software  [source: JFM responsibility (S2)]
  KR1. From ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩ — tied to: "Prepares invoices, reports, memos, letters, financial statements, and presentations using word processing, spreadsheet, database, and presentation software"
  KR2. Evidence at this level's autonomy bar: "General supervision; handles standard cases independently" — ⟨target⟩ by ⟨date⟩

Objective 3: Writes and responds to email correspondence on behalf of senior management within agreed guidance  [source: JFM responsibility (S2)]
  KR1. From ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩ — tied to: "Writes and responds to email correspondence on behalf of senior management within agreed guidance"
  KR2. Evidence at this level's complexity bar: "Standard issues within known procedures" — ⟨target⟩ by ⟨date⟩

Objective 4: Manages highly confidential and sensitive information with discretion and tact  [source: JFM responsibility (S2)]
  KR1. From ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩ — tied to: "Manages highly confidential and sensitive information with discretion and tact"
  KR2. Evidence at this level's impact bar: "Customer satisfaction for own queue" — ⟨target⟩ by ⟨date⟩

Objective 5: Vets issues raised by staff and escalates to the appropriate person as warranted  [source: JFM responsibility (S2)]
  KR1. From ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩ — tied to: "Vets issues raised by staff and escalates to the appropriate person as warranted"
  KR2. Evidence at this level's decision rights bar: "Resolves standard cases; escalates complex" — ⟨target⟩ by ⟨date⟩

MBO areas

Key result areas from this level's responsibilities, each with a standard grounded in the canon leveling rubric where one exists.

Area	Standard	Target	Due
Handles more complex scheduling and document management across multiple stakeholders, recognizing when to deviate from standard process	Consistent with this level's jfm knowledge-application rubric: "Applies acquired skills across varied tasks—complex scheduling, document production in office software, and drafting correspondence on behalf of management—following established procedures with instruction on genuinely new work. Begins using AI tools for drafting and summarization with awareness of confidentiality limits."	⟨target⟩	⟨date⟩
Prepares invoices, reports, memos, letters, financial statements, and presentations using word processing, spreadsheet, database, and presentation software	Consistent with this level's jfm knowledge-application rubric: "Applies acquired skills across varied tasks—complex scheduling, document production in office software, and drafting correspondence on behalf of management—following established procedures with instruction on genuinely new work. Begins using AI tools for drafting and summarization with awareness of confidentiality limits."	⟨target⟩	⟨date⟩
Writes and responds to email correspondence on behalf of senior management within agreed guidance	Consistent with this level's jfm knowledge-application rubric: "Applies acquired skills across varied tasks—complex scheduling, document production in office software, and drafting correspondence on behalf of management—following established procedures with instruction on genuinely new work. Begins using AI tools for drafting and summarization with awareness of confidentiality limits."	⟨target⟩	⟨date⟩
Manages highly confidential and sensitive information with discretion and tact	Consistent with this level's jfm knowledge-application rubric: "Applies acquired skills across varied tasks—complex scheduling, document production in office software, and drafting correspondence on behalf of management—following established procedures with instruction on genuinely new work. Begins using AI tools for drafting and summarization with awareness of confidentiality limits."	⟨target⟩	⟨date⟩
Vets issues raised by staff and escalates to the appropriate person as warranted	Consistent with this level's jfm knowledge-application rubric: "Applies acquired skills across varied tasks—complex scheduling, document production in office software, and drafting correspondence on behalf of management—following established procedures with instruction on genuinely new work. Begins using AI tools for drafting and summarization with awareness of confidentiality limits."	⟨target⟩	⟨date⟩

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1. Area: Handles more complex scheduling and document management across multiple stakeholders, recognizing when to deviate from standard process  [source: JFM responsibility (S2) — reused, no distinct responsibility content]
   Standard: Consistent with this level's jfm knowledge-application rubric: "Applies acquired skills across varied tasks—complex scheduling, document production in office software, and drafting correspondence on behalf of management—following established procedures with instruction on genuinely new work. Begins using AI tools for drafting and summarization with awareness of confidentiality limits."
   Target:   ⟨target⟩   Due: ⟨date⟩

2. Area: Prepares invoices, reports, memos, letters, financial statements, and presentations using word processing, spreadsheet, database, and presentation software  [source: JFM responsibility (S2) — reused, no distinct responsibility content]
   Standard: Consistent with this level's jfm knowledge-application rubric: "Applies acquired skills across varied tasks—complex scheduling, document production in office software, and drafting correspondence on behalf of management—following established procedures with instruction on genuinely new work. Begins using AI tools for drafting and summarization with awareness of confidentiality limits."
   Target:   ⟨target⟩   Due: ⟨date⟩

3. Area: Writes and responds to email correspondence on behalf of senior management within agreed guidance  [source: JFM responsibility (S2) — reused, no distinct responsibility content]
   Standard: Consistent with this level's jfm knowledge-application rubric: "Applies acquired skills across varied tasks—complex scheduling, document production in office software, and drafting correspondence on behalf of management—following established procedures with instruction on genuinely new work. Begins using AI tools for drafting and summarization with awareness of confidentiality limits."
   Target:   ⟨target⟩   Due: ⟨date⟩

4. Area: Manages highly confidential and sensitive information with discretion and tact  [source: JFM responsibility (S2) — reused, no distinct responsibility content]
   Standard: Consistent with this level's jfm knowledge-application rubric: "Applies acquired skills across varied tasks—complex scheduling, document production in office software, and drafting correspondence on behalf of management—following established procedures with instruction on genuinely new work. Begins using AI tools for drafting and summarization with awareness of confidentiality limits."
   Target:   ⟨target⟩   Due: ⟨date⟩

5. Area: Vets issues raised by staff and escalates to the appropriate person as warranted  [source: JFM responsibility (S2) — reused, no distinct responsibility content]
   Standard: Consistent with this level's jfm knowledge-application rubric: "Applies acquired skills across varied tasks—complex scheduling, document production in office software, and drafting correspondence on behalf of management—following established procedures with instruction on genuinely new work. Begins using AI tools for drafting and summarization with awareness of confidentiality limits."
   Target:   ⟨target⟩   Due: ⟨date⟩

Scorecard

Only perspectives with real canon backing are shown — no Financial or Customer perspective, since nothing in the canon grounds business-financial or customer measures for a role alone.

Internal process

"Handles more complex scheduling and document management across multiple stakeholders, recognizing when to deviate from standard process"→ ⟨target⟩ by ⟨date⟩
"Prepares invoices, reports, memos, letters, financial statements, and presentations using word processing, spreadsheet, database, and presentation software"→ ⟨target⟩ by ⟨date⟩
"Writes and responds to email correspondence on behalf of senior management within agreed guidance"→ ⟨target⟩ by ⟨date⟩
"Manages highly confidential and sensitive information with discretion and tact"→ ⟨target⟩ by ⟨date⟩
"Vets issues raised by staff and escalates to the appropriate person as warranted"→ ⟨target⟩ by ⟨date⟩

Role calibration

Meets the scope bar: "A defined queue or customer set"→ ⟨target⟩ by ⟨date⟩
Meets the autonomy bar: "General supervision; handles standard cases independently"→ ⟨target⟩ by ⟨date⟩
Meets the complexity bar: "Standard issues within known procedures"→ ⟨target⟩ by ⟨date⟩
Meets the impact bar: "Customer satisfaction for own queue"→ ⟨target⟩ by ⟨date⟩
Meets the decision rights bar: "Resolves standard cases; escalates complex"→ ⟨target⟩ by ⟨date⟩
Meets the leadership bar: "None"→ ⟨target⟩ by ⟨date⟩

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Internal process
  - "Handles more complex scheduling and document management across multiple stakeholders, recognizing when to deviate from standard process"  →  ⟨target⟩ by ⟨date⟩   [source: JFM responsibility (S2)]
  - "Prepares invoices, reports, memos, letters, financial statements, and presentations using word processing, spreadsheet, database, and presentation software"  →  ⟨target⟩ by ⟨date⟩   [source: JFM responsibility (S2)]
  - "Writes and responds to email correspondence on behalf of senior management within agreed guidance"  →  ⟨target⟩ by ⟨date⟩   [source: JFM responsibility (S2)]
  - "Manages highly confidential and sensitive information with discretion and tact"  →  ⟨target⟩ by ⟨date⟩   [source: JFM responsibility (S2)]
  - "Vets issues raised by staff and escalates to the appropriate person as warranted"  →  ⟨target⟩ by ⟨date⟩   [source: JFM responsibility (S2)]

Role calibration
  - Meets the scope bar: "A defined queue or customer set"  →  ⟨target⟩ by ⟨date⟩   [source: level dimension (Scope)]
  - Meets the autonomy bar: "General supervision; handles standard cases independently"  →  ⟨target⟩ by ⟨date⟩   [source: level dimension (Autonomy)]
  - Meets the complexity bar: "Standard issues within known procedures"  →  ⟨target⟩ by ⟨date⟩   [source: level dimension (Complexity)]
  - Meets the impact bar: "Customer satisfaction for own queue"  →  ⟨target⟩ by ⟨date⟩   [source: level dimension (Impact)]
  - Meets the decision rights bar: "Resolves standard cases; escalates complex"  →  ⟨target⟩ by ⟨date⟩   [source: level dimension (Decision rights)]
  - Meets the leadership bar: "None"  →  ⟨target⟩ by ⟨date⟩   [source: level dimension (Leadership)]