Goal templates — Administrative Support — S1

Administrative & Corporate Services · Administrative Support · S1 — Support Associate

These are canon-derived frames, not advice: every line is either verbatim JobFrame canon text or a fixed template wrapping it. ⟨target⟩ / ⟨baseline⟩ / ⟨date⟩ are placeholders for the manager to fill in. Nothing here is generated by AI — rows are omitted, never invented, when the canon lacks the underlying field.

SMART goals

One row per canon core output / responsibility this level owns.

JFM responsibility (S1)

Manages routine tasks such as filing documents, photocopying, distribution, ordering office supplies, and faxing/mailing correspondence or packages under detailed instruction

Specific: Deliver: "Manages routine tasks such as filing documents, photocopying, distribution, ordering office supplies, and faxing/mailing correspondence or packages under detailed instruction"
Measurable: Move the metric this drives from ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩.
Achievable: Scoped to this level's jfm complexity/problem-solving rubric: "Handles tasks where answers are readily available; refers anything non-standard to a supervisor."
Relevant: Advances the Administrative & Corporate Services · Administrative Support mandate for a S1 — Support Associate.
Time-bound: ⟨date⟩

JFM responsibility (S1)

Serves as first point of contact—answers phone calls, responds to basic emails, and directs inquiries to the appropriate department

Specific: Deliver: "Serves as first point of contact—answers phone calls, responds to basic emails, and directs inquiries to the appropriate department"
Measurable: Move the metric this drives from ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩.
Achievable: Scoped to this level's jfm complexity/problem-solving rubric: "Handles tasks where answers are readily available; refers anything non-standard to a supervisor."
Relevant: Advances the Administrative & Corporate Services · Administrative Support mandate for a S1 — Support Associate.
Time-bound: ⟨date⟩

JFM responsibility (S1)

Schedules straightforward meetings and maintains team calendars following established procedures

Specific: Deliver: "Schedules straightforward meetings and maintains team calendars following established procedures"
Measurable: Move the metric this drives from ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩.
Achievable: Scoped to this level's jfm complexity/problem-solving rubric: "Handles tasks where answers are readily available; refers anything non-standard to a supervisor."
Relevant: Advances the Administrative & Corporate Services · Administrative Support mandate for a S1 — Support Associate.
Time-bound: ⟨date⟩

JFM responsibility (S1)

Completes expense reports through the Concur system using prescribed steps and templates

Specific: Deliver: "Completes expense reports through the Concur system using prescribed steps and templates"
Measurable: Move the metric this drives from ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩.
Achievable: Scoped to this level's jfm complexity/problem-solving rubric: "Handles tasks where answers are readily available; refers anything non-standard to a supervisor."
Relevant: Advances the Administrative & Corporate Services · Administrative Support mandate for a S1 — Support Associate.
Time-bound: ⟨date⟩

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1. Manages routine tasks such as filing documents, photocopying, distribution, ordering office supplies, and faxing/mailing correspondence or packages under detailed instruction  [source: JFM responsibility (S1)]
   Specific:    Deliver: "Manages routine tasks such as filing documents, photocopying, distribution, ordering office supplies, and faxing/mailing correspondence or packages under detailed instruction"
   Measurable:  Move the metric this drives from ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩.
   Achievable:  Scoped to this level's jfm complexity/problem-solving rubric: "Handles tasks where answers are readily available; refers anything non-standard to a supervisor."
   Relevant:    Advances the Administrative & Corporate Services · Administrative Support mandate for a S1 — Support Associate.
   Time-bound:  ⟨date⟩

2. Serves as first point of contact—answers phone calls, responds to basic emails, and directs inquiries to the appropriate department  [source: JFM responsibility (S1)]
   Specific:    Deliver: "Serves as first point of contact—answers phone calls, responds to basic emails, and directs inquiries to the appropriate department"
   Measurable:  Move the metric this drives from ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩.
   Achievable:  Scoped to this level's jfm complexity/problem-solving rubric: "Handles tasks where answers are readily available; refers anything non-standard to a supervisor."
   Relevant:    Advances the Administrative & Corporate Services · Administrative Support mandate for a S1 — Support Associate.
   Time-bound:  ⟨date⟩

3. Schedules straightforward meetings and maintains team calendars following established procedures  [source: JFM responsibility (S1)]
   Specific:    Deliver: "Schedules straightforward meetings and maintains team calendars following established procedures"
   Measurable:  Move the metric this drives from ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩.
   Achievable:  Scoped to this level's jfm complexity/problem-solving rubric: "Handles tasks where answers are readily available; refers anything non-standard to a supervisor."
   Relevant:    Advances the Administrative & Corporate Services · Administrative Support mandate for a S1 — Support Associate.
   Time-bound:  ⟨date⟩

4. Completes expense reports through the Concur system using prescribed steps and templates  [source: JFM responsibility (S1)]
   Specific:    Deliver: "Completes expense reports through the Concur system using prescribed steps and templates"
   Measurable:  Move the metric this drives from ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩.
   Achievable:  Scoped to this level's jfm complexity/problem-solving rubric: "Handles tasks where answers are readily available; refers anything non-standard to a supervisor."
   Relevant:    Advances the Administrative & Corporate Services · Administrative Support mandate for a S1 — Support Associate.
   Time-bound:  ⟨date⟩

OKRs

Objectives from this level's core outputs; key results only where a real dimension or capability backs them.

JFM responsibility (S1)

Manages routine tasks such as filing documents, photocopying, distribution, ordering office supplies, and faxing/mailing correspondence or packages under detailed instruction

From ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩ — tied to: "Manages routine tasks such as filing documents, photocopying, distribution, ordering office supplies, and faxing/mailing correspondence or packages under detailed instruction"
Evidence at this level's scope bar: "A single task type or queue" — ⟨target⟩ by ⟨date⟩

JFM responsibility (S1)

Serves as first point of contact—answers phone calls, responds to basic emails, and directs inquiries to the appropriate department

From ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩ — tied to: "Serves as first point of contact—answers phone calls, responds to basic emails, and directs inquiries to the appropriate department"
Evidence at this level's autonomy bar: "Close supervision; follows defined procedures" — ⟨target⟩ by ⟨date⟩

JFM responsibility (S1)

Schedules straightforward meetings and maintains team calendars following established procedures

From ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩ — tied to: "Schedules straightforward meetings and maintains team calendars following established procedures"
Evidence at this level's complexity bar: "Routine, well-defined requests" — ⟨target⟩ by ⟨date⟩

JFM responsibility (S1)

Completes expense reports through the Concur system using prescribed steps and templates

From ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩ — tied to: "Completes expense reports through the Concur system using prescribed steps and templates"
Evidence at this level's impact bar: "Individual transactions" — ⟨target⟩ by ⟨date⟩

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Objective 1: Manages routine tasks such as filing documents, photocopying, distribution, ordering office supplies, and faxing/mailing correspondence or packages under detailed instruction  [source: JFM responsibility (S1)]
  KR1. From ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩ — tied to: "Manages routine tasks such as filing documents, photocopying, distribution, ordering office supplies, and faxing/mailing correspondence or packages under detailed instruction"
  KR2. Evidence at this level's scope bar: "A single task type or queue" — ⟨target⟩ by ⟨date⟩

Objective 2: Serves as first point of contact—answers phone calls, responds to basic emails, and directs inquiries to the appropriate department  [source: JFM responsibility (S1)]
  KR1. From ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩ — tied to: "Serves as first point of contact—answers phone calls, responds to basic emails, and directs inquiries to the appropriate department"
  KR2. Evidence at this level's autonomy bar: "Close supervision; follows defined procedures" — ⟨target⟩ by ⟨date⟩

Objective 3: Schedules straightforward meetings and maintains team calendars following established procedures  [source: JFM responsibility (S1)]
  KR1. From ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩ — tied to: "Schedules straightforward meetings and maintains team calendars following established procedures"
  KR2. Evidence at this level's complexity bar: "Routine, well-defined requests" — ⟨target⟩ by ⟨date⟩

Objective 4: Completes expense reports through the Concur system using prescribed steps and templates  [source: JFM responsibility (S1)]
  KR1. From ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩ — tied to: "Completes expense reports through the Concur system using prescribed steps and templates"
  KR2. Evidence at this level's impact bar: "Individual transactions" — ⟨target⟩ by ⟨date⟩

MBO areas

Key result areas from this level's responsibilities, each with a standard grounded in the canon leveling rubric where one exists.

Area	Standard	Target	Due
Manages routine tasks such as filing documents, photocopying, distribution, ordering office supplies, and faxing/mailing correspondence or packages under detailed instruction	Consistent with this level's jfm knowledge-application rubric: "Applies general procedural knowledge to routine, prescribed administrative tasks such as filing, phones, scheduling, and Concur expense entry; relies on standard templates and clear instructions."	⟨target⟩	⟨date⟩
Serves as first point of contact—answers phone calls, responds to basic emails, and directs inquiries to the appropriate department	Consistent with this level's jfm knowledge-application rubric: "Applies general procedural knowledge to routine, prescribed administrative tasks such as filing, phones, scheduling, and Concur expense entry; relies on standard templates and clear instructions."	⟨target⟩	⟨date⟩
Schedules straightforward meetings and maintains team calendars following established procedures	Consistent with this level's jfm knowledge-application rubric: "Applies general procedural knowledge to routine, prescribed administrative tasks such as filing, phones, scheduling, and Concur expense entry; relies on standard templates and clear instructions."	⟨target⟩	⟨date⟩
Completes expense reports through the Concur system using prescribed steps and templates	Consistent with this level's jfm knowledge-application rubric: "Applies general procedural knowledge to routine, prescribed administrative tasks such as filing, phones, scheduling, and Concur expense entry; relies on standard templates and clear instructions."	⟨target⟩	⟨date⟩

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1. Area: Manages routine tasks such as filing documents, photocopying, distribution, ordering office supplies, and faxing/mailing correspondence or packages under detailed instruction  [source: JFM responsibility (S1) — reused, no distinct responsibility content]
   Standard: Consistent with this level's jfm knowledge-application rubric: "Applies general procedural knowledge to routine, prescribed administrative tasks such as filing, phones, scheduling, and Concur expense entry; relies on standard templates and clear instructions."
   Target:   ⟨target⟩   Due: ⟨date⟩

2. Area: Serves as first point of contact—answers phone calls, responds to basic emails, and directs inquiries to the appropriate department  [source: JFM responsibility (S1) — reused, no distinct responsibility content]
   Standard: Consistent with this level's jfm knowledge-application rubric: "Applies general procedural knowledge to routine, prescribed administrative tasks such as filing, phones, scheduling, and Concur expense entry; relies on standard templates and clear instructions."
   Target:   ⟨target⟩   Due: ⟨date⟩

3. Area: Schedules straightforward meetings and maintains team calendars following established procedures  [source: JFM responsibility (S1) — reused, no distinct responsibility content]
   Standard: Consistent with this level's jfm knowledge-application rubric: "Applies general procedural knowledge to routine, prescribed administrative tasks such as filing, phones, scheduling, and Concur expense entry; relies on standard templates and clear instructions."
   Target:   ⟨target⟩   Due: ⟨date⟩

4. Area: Completes expense reports through the Concur system using prescribed steps and templates  [source: JFM responsibility (S1) — reused, no distinct responsibility content]
   Standard: Consistent with this level's jfm knowledge-application rubric: "Applies general procedural knowledge to routine, prescribed administrative tasks such as filing, phones, scheduling, and Concur expense entry; relies on standard templates and clear instructions."
   Target:   ⟨target⟩   Due: ⟨date⟩

Scorecard

Only perspectives with real canon backing are shown — no Financial or Customer perspective, since nothing in the canon grounds business-financial or customer measures for a role alone.

Internal process

"Manages routine tasks such as filing documents, photocopying, distribution, ordering office supplies, and faxing/mailing correspondence or packages under detailed instruction"→ ⟨target⟩ by ⟨date⟩
"Serves as first point of contact—answers phone calls, responds to basic emails, and directs inquiries to the appropriate department"→ ⟨target⟩ by ⟨date⟩
"Schedules straightforward meetings and maintains team calendars following established procedures"→ ⟨target⟩ by ⟨date⟩
"Completes expense reports through the Concur system using prescribed steps and templates"→ ⟨target⟩ by ⟨date⟩

Role calibration

Meets the scope bar: "A single task type or queue"→ ⟨target⟩ by ⟨date⟩
Meets the autonomy bar: "Close supervision; follows defined procedures"→ ⟨target⟩ by ⟨date⟩
Meets the complexity bar: "Routine, well-defined requests"→ ⟨target⟩ by ⟨date⟩
Meets the impact bar: "Individual transactions"→ ⟨target⟩ by ⟨date⟩
Meets the decision rights bar: "Acts within scripts; escalates exceptions"→ ⟨target⟩ by ⟨date⟩
Meets the leadership bar: "None"→ ⟨target⟩ by ⟨date⟩

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Internal process
  - "Manages routine tasks such as filing documents, photocopying, distribution, ordering office supplies, and faxing/mailing correspondence or packages under detailed instruction"  →  ⟨target⟩ by ⟨date⟩   [source: JFM responsibility (S1)]
  - "Serves as first point of contact—answers phone calls, responds to basic emails, and directs inquiries to the appropriate department"  →  ⟨target⟩ by ⟨date⟩   [source: JFM responsibility (S1)]
  - "Schedules straightforward meetings and maintains team calendars following established procedures"  →  ⟨target⟩ by ⟨date⟩   [source: JFM responsibility (S1)]
  - "Completes expense reports through the Concur system using prescribed steps and templates"  →  ⟨target⟩ by ⟨date⟩   [source: JFM responsibility (S1)]

Role calibration
  - Meets the scope bar: "A single task type or queue"  →  ⟨target⟩ by ⟨date⟩   [source: level dimension (Scope)]
  - Meets the autonomy bar: "Close supervision; follows defined procedures"  →  ⟨target⟩ by ⟨date⟩   [source: level dimension (Autonomy)]
  - Meets the complexity bar: "Routine, well-defined requests"  →  ⟨target⟩ by ⟨date⟩   [source: level dimension (Complexity)]
  - Meets the impact bar: "Individual transactions"  →  ⟨target⟩ by ⟨date⟩   [source: level dimension (Impact)]
  - Meets the decision rights bar: "Acts within scripts; escalates exceptions"  →  ⟨target⟩ by ⟨date⟩   [source: level dimension (Decision rights)]
  - Meets the leadership bar: "None"  →  ⟨target⟩ by ⟨date⟩   [source: level dimension (Leadership)]