← Administrative Services Management — M2

Goal templates — Administrative Services Management — M2

Administrative & Corporate Services · Administrative Services Management · M2 — Manager II

These are canon-derived frames, not advice: every line is either verbatim JobFrame canon text or a fixed template wrapping it. ⟨target⟩ / ⟨baseline⟩ / ⟨date⟩ are placeholders for the manager to fill in. Nothing here is generated by AI — rows are omitted, never invented, when the canon lacks the underlying field.

SMART goals

One row per canon core output / responsibility this level owns.

JFM responsibility (M2)

Supervises the day-to-day operations of the administrative department and staff, owning tactical outcomes across the office.

Specific
Deliver: "Supervises the day-to-day operations of the administrative department and staff, owning tactical outcomes across the office."
Measurable
Move the metric this drives from ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩.
Achievable
Scoped to this level's jfm complexity/problem-solving rubric: "Makes judgments within known factors — staffing, supply, equipment, and payroll issues — selecting among established options."
Relevant
Advances the Administrative & Corporate Services · Administrative Services Management mandate for a M2 — Manager II.
Time-bound
⟨date⟩

JFM responsibility (M2)

Hires, trains, and evaluates employees, taking corrective action when necessary and applying judgment within established HR factors.

Specific
Deliver: "Hires, trains, and evaluates employees, taking corrective action when necessary and applying judgment within established HR factors."
Measurable
Move the metric this drives from ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩.
Achievable
Scoped to this level's jfm complexity/problem-solving rubric: "Makes judgments within known factors — staffing, supply, equipment, and payroll issues — selecting among established options."
Relevant
Advances the Administrative & Corporate Services · Administrative Services Management mandate for a M2 — Manager II.
Time-bound
⟨date⟩

JFM responsibility (M2)

Develops, reviews, and improves administrative systems, policies, and procedures.

Specific
Deliver: "Develops, reviews, and improves administrative systems, policies, and procedures."
Measurable
Move the metric this drives from ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩.
Achievable
Scoped to this level's jfm complexity/problem-solving rubric: "Makes judgments within known factors — staffing, supply, equipment, and payroll issues — selecting among established options."
Relevant
Advances the Administrative & Corporate Services · Administrative Services Management mandate for a M2 — Manager II.
Time-bound
⟨date⟩

JFM responsibility (M2)

Ensures the office is stocked with necessary supplies and that all equipment is working, communicating with and providing guidance for external vendors and service providers.

Specific
Deliver: "Ensures the office is stocked with necessary supplies and that all equipment is working, communicating with and providing guidance for external vendors and service providers."
Measurable
Move the metric this drives from ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩.
Achievable
Scoped to this level's jfm complexity/problem-solving rubric: "Makes judgments within known factors — staffing, supply, equipment, and payroll issues — selecting among established options."
Relevant
Advances the Administrative & Corporate Services · Administrative Services Management mandate for a M2 — Manager II.
Time-bound
⟨date⟩

JFM responsibility (M2)

Works with accounting and management teams to set budgets, monitor spending, and process payroll across the department.

Specific
Deliver: "Works with accounting and management teams to set budgets, monitor spending, and process payroll across the department."
Measurable
Move the metric this drives from ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩.
Achievable
Scoped to this level's jfm complexity/problem-solving rubric: "Makes judgments within known factors — staffing, supply, equipment, and payroll issues — selecting among established options."
Relevant
Advances the Administrative & Corporate Services · Administrative Services Management mandate for a M2 — Manager II.
Time-bound
⟨date⟩
Copy / print as textshow ▾
1. Supervises the day-to-day operations of the administrative department and staff, owning tactical outcomes across the office.  [source: JFM responsibility (M2)]
   Specific:    Deliver: "Supervises the day-to-day operations of the administrative department and staff, owning tactical outcomes across the office."
   Measurable:  Move the metric this drives from ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩.
   Achievable:  Scoped to this level's jfm complexity/problem-solving rubric: "Makes judgments within known factors — staffing, supply, equipment, and payroll issues — selecting among established options."
   Relevant:    Advances the Administrative & Corporate Services · Administrative Services Management mandate for a M2 — Manager II.
   Time-bound:  ⟨date⟩

2. Hires, trains, and evaluates employees, taking corrective action when necessary and applying judgment within established HR factors.  [source: JFM responsibility (M2)]
   Specific:    Deliver: "Hires, trains, and evaluates employees, taking corrective action when necessary and applying judgment within established HR factors."
   Measurable:  Move the metric this drives from ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩.
   Achievable:  Scoped to this level's jfm complexity/problem-solving rubric: "Makes judgments within known factors — staffing, supply, equipment, and payroll issues — selecting among established options."
   Relevant:    Advances the Administrative & Corporate Services · Administrative Services Management mandate for a M2 — Manager II.
   Time-bound:  ⟨date⟩

3. Develops, reviews, and improves administrative systems, policies, and procedures.  [source: JFM responsibility (M2)]
   Specific:    Deliver: "Develops, reviews, and improves administrative systems, policies, and procedures."
   Measurable:  Move the metric this drives from ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩.
   Achievable:  Scoped to this level's jfm complexity/problem-solving rubric: "Makes judgments within known factors — staffing, supply, equipment, and payroll issues — selecting among established options."
   Relevant:    Advances the Administrative & Corporate Services · Administrative Services Management mandate for a M2 — Manager II.
   Time-bound:  ⟨date⟩

4. Ensures the office is stocked with necessary supplies and that all equipment is working, communicating with and providing guidance for external vendors and service providers.  [source: JFM responsibility (M2)]
   Specific:    Deliver: "Ensures the office is stocked with necessary supplies and that all equipment is working, communicating with and providing guidance for external vendors and service providers."
   Measurable:  Move the metric this drives from ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩.
   Achievable:  Scoped to this level's jfm complexity/problem-solving rubric: "Makes judgments within known factors — staffing, supply, equipment, and payroll issues — selecting among established options."
   Relevant:    Advances the Administrative & Corporate Services · Administrative Services Management mandate for a M2 — Manager II.
   Time-bound:  ⟨date⟩

5. Works with accounting and management teams to set budgets, monitor spending, and process payroll across the department.  [source: JFM responsibility (M2)]
   Specific:    Deliver: "Works with accounting and management teams to set budgets, monitor spending, and process payroll across the department."
   Measurable:  Move the metric this drives from ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩.
   Achievable:  Scoped to this level's jfm complexity/problem-solving rubric: "Makes judgments within known factors — staffing, supply, equipment, and payroll issues — selecting among established options."
   Relevant:    Advances the Administrative & Corporate Services · Administrative Services Management mandate for a M2 — Manager II.
   Time-bound:  ⟨date⟩

OKRs

Objectives from this level's core outputs; key results only where a real dimension or capability backs them.

JFM responsibility (M2)

Supervises the day-to-day operations of the administrative department and staff, owning tactical outcomes across the office.

  • From ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩ — tied to: "Supervises the day-to-day operations of the administrative department and staff, owning tactical outcomes across the office."
  • Evidence at this level's scope bar: "An established team or sub-function" — ⟨target⟩ by ⟨date⟩

JFM responsibility (M2)

Hires, trains, and evaluates employees, taking corrective action when necessary and applying judgment within established HR factors.

  • From ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩ — tied to: "Hires, trains, and evaluates employees, taking corrective action when necessary and applying judgment within established HR factors."
  • Evidence at this level's autonomy bar: "Owns planning for the group" — ⟨target⟩ by ⟨date⟩

JFM responsibility (M2)

Develops, reviews, and improves administrative systems, policies, and procedures.

  • From ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩ — tied to: "Develops, reviews, and improves administrative systems, policies, and procedures."
  • Evidence at this level's complexity bar: "Cross-project coordination and priorities" — ⟨target⟩ by ⟨date⟩

JFM responsibility (M2)

Ensures the office is stocked with necessary supplies and that all equipment is working, communicating with and providing guidance for external vendors and service providers.

  • From ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩ — tied to: "Ensures the office is stocked with necessary supplies and that all equipment is working, communicating with and providing guidance for external vendors and service providers."
  • Evidence at this level's impact bar: "Group delivery and development" — ⟨target⟩ by ⟨date⟩

JFM responsibility (M2)

Works with accounting and management teams to set budgets, monitor spending, and process payroll across the department.

  • From ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩ — tied to: "Works with accounting and management teams to set budgets, monitor spending, and process payroll across the department."
  • Evidence at this level's decision rights bar: "Owns staffing, priorities, performance for the group" — ⟨target⟩ by ⟨date⟩
Copy / print as textshow ▾
Objective 1: Supervises the day-to-day operations of the administrative department and staff, owning tactical outcomes across the office.  [source: JFM responsibility (M2)]
  KR1. From ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩ — tied to: "Supervises the day-to-day operations of the administrative department and staff, owning tactical outcomes across the office."
  KR2. Evidence at this level's scope bar: "An established team or sub-function" — ⟨target⟩ by ⟨date⟩

Objective 2: Hires, trains, and evaluates employees, taking corrective action when necessary and applying judgment within established HR factors.  [source: JFM responsibility (M2)]
  KR1. From ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩ — tied to: "Hires, trains, and evaluates employees, taking corrective action when necessary and applying judgment within established HR factors."
  KR2. Evidence at this level's autonomy bar: "Owns planning for the group" — ⟨target⟩ by ⟨date⟩

Objective 3: Develops, reviews, and improves administrative systems, policies, and procedures.  [source: JFM responsibility (M2)]
  KR1. From ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩ — tied to: "Develops, reviews, and improves administrative systems, policies, and procedures."
  KR2. Evidence at this level's complexity bar: "Cross-project coordination and priorities" — ⟨target⟩ by ⟨date⟩

Objective 4: Ensures the office is stocked with necessary supplies and that all equipment is working, communicating with and providing guidance for external vendors and service providers.  [source: JFM responsibility (M2)]
  KR1. From ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩ — tied to: "Ensures the office is stocked with necessary supplies and that all equipment is working, communicating with and providing guidance for external vendors and service providers."
  KR2. Evidence at this level's impact bar: "Group delivery and development" — ⟨target⟩ by ⟨date⟩

Objective 5: Works with accounting and management teams to set budgets, monitor spending, and process payroll across the department.  [source: JFM responsibility (M2)]
  KR1. From ⟨baseline⟩ to ⟨target⟩ by ⟨date⟩ — tied to: "Works with accounting and management teams to set budgets, monitor spending, and process payroll across the department."
  KR2. Evidence at this level's decision rights bar: "Owns staffing, priorities, performance for the group" — ⟨target⟩ by ⟨date⟩

MBO areas

Key result areas from this level's responsibilities, each with a standard grounded in the canon leveling rubric where one exists.

AreaStandardTargetDue
Supervises the day-to-day operations of the administrative department and staff, owning tactical outcomes across the office.Consistent with this level's jfm knowledge-application rubric: "Applies knowledge of administrative systems, HR practices, and budgeting to run a department's day-to-day operations and improve policies and procedures."⟨target⟩⟨date⟩
Hires, trains, and evaluates employees, taking corrective action when necessary and applying judgment within established HR factors.Consistent with this level's jfm knowledge-application rubric: "Applies knowledge of administrative systems, HR practices, and budgeting to run a department's day-to-day operations and improve policies and procedures."⟨target⟩⟨date⟩
Develops, reviews, and improves administrative systems, policies, and procedures.Consistent with this level's jfm knowledge-application rubric: "Applies knowledge of administrative systems, HR practices, and budgeting to run a department's day-to-day operations and improve policies and procedures."⟨target⟩⟨date⟩
Ensures the office is stocked with necessary supplies and that all equipment is working, communicating with and providing guidance for external vendors and service providers.Consistent with this level's jfm knowledge-application rubric: "Applies knowledge of administrative systems, HR practices, and budgeting to run a department's day-to-day operations and improve policies and procedures."⟨target⟩⟨date⟩
Works with accounting and management teams to set budgets, monitor spending, and process payroll across the department.Consistent with this level's jfm knowledge-application rubric: "Applies knowledge of administrative systems, HR practices, and budgeting to run a department's day-to-day operations and improve policies and procedures."⟨target⟩⟨date⟩
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1. Area: Supervises the day-to-day operations of the administrative department and staff, owning tactical outcomes across the office.  [source: JFM responsibility (M2) — reused, no distinct responsibility content]
   Standard: Consistent with this level's jfm knowledge-application rubric: "Applies knowledge of administrative systems, HR practices, and budgeting to run a department's day-to-day operations and improve policies and procedures."
   Target:   ⟨target⟩   Due: ⟨date⟩

2. Area: Hires, trains, and evaluates employees, taking corrective action when necessary and applying judgment within established HR factors.  [source: JFM responsibility (M2) — reused, no distinct responsibility content]
   Standard: Consistent with this level's jfm knowledge-application rubric: "Applies knowledge of administrative systems, HR practices, and budgeting to run a department's day-to-day operations and improve policies and procedures."
   Target:   ⟨target⟩   Due: ⟨date⟩

3. Area: Develops, reviews, and improves administrative systems, policies, and procedures.  [source: JFM responsibility (M2) — reused, no distinct responsibility content]
   Standard: Consistent with this level's jfm knowledge-application rubric: "Applies knowledge of administrative systems, HR practices, and budgeting to run a department's day-to-day operations and improve policies and procedures."
   Target:   ⟨target⟩   Due: ⟨date⟩

4. Area: Ensures the office is stocked with necessary supplies and that all equipment is working, communicating with and providing guidance for external vendors and service providers.  [source: JFM responsibility (M2) — reused, no distinct responsibility content]
   Standard: Consistent with this level's jfm knowledge-application rubric: "Applies knowledge of administrative systems, HR practices, and budgeting to run a department's day-to-day operations and improve policies and procedures."
   Target:   ⟨target⟩   Due: ⟨date⟩

5. Area: Works with accounting and management teams to set budgets, monitor spending, and process payroll across the department.  [source: JFM responsibility (M2) — reused, no distinct responsibility content]
   Standard: Consistent with this level's jfm knowledge-application rubric: "Applies knowledge of administrative systems, HR practices, and budgeting to run a department's day-to-day operations and improve policies and procedures."
   Target:   ⟨target⟩   Due: ⟨date⟩

Scorecard

Only perspectives with real canon backing are shown — no Financial or Customer perspective, since nothing in the canon grounds business-financial or customer measures for a role alone.

Internal process

  • "Supervises the day-to-day operations of the administrative department and staff, owning tactical outcomes across the office."→ ⟨target⟩ by ⟨date⟩
  • "Hires, trains, and evaluates employees, taking corrective action when necessary and applying judgment within established HR factors."→ ⟨target⟩ by ⟨date⟩
  • "Develops, reviews, and improves administrative systems, policies, and procedures."→ ⟨target⟩ by ⟨date⟩
  • "Ensures the office is stocked with necessary supplies and that all equipment is working, communicating with and providing guidance for external vendors and service providers."→ ⟨target⟩ by ⟨date⟩
  • "Works with accounting and management teams to set budgets, monitor spending, and process payroll across the department."→ ⟨target⟩ by ⟨date⟩

Role calibration

  • Meets the scope bar: "An established team or sub-function"→ ⟨target⟩ by ⟨date⟩
  • Meets the autonomy bar: "Owns planning for the group"→ ⟨target⟩ by ⟨date⟩
  • Meets the complexity bar: "Cross-project coordination and priorities"→ ⟨target⟩ by ⟨date⟩
  • Meets the impact bar: "Group delivery and development"→ ⟨target⟩ by ⟨date⟩
  • Meets the decision rights bar: "Owns staffing, priorities, performance for the group"→ ⟨target⟩ by ⟨date⟩
  • Meets the leadership bar: "Manages a team; sometimes manages leads"→ ⟨target⟩ by ⟨date⟩
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Internal process
  - "Supervises the day-to-day operations of the administrative department and staff, owning tactical outcomes across the office."  →  ⟨target⟩ by ⟨date⟩   [source: JFM responsibility (M2)]
  - "Hires, trains, and evaluates employees, taking corrective action when necessary and applying judgment within established HR factors."  →  ⟨target⟩ by ⟨date⟩   [source: JFM responsibility (M2)]
  - "Develops, reviews, and improves administrative systems, policies, and procedures."  →  ⟨target⟩ by ⟨date⟩   [source: JFM responsibility (M2)]
  - "Ensures the office is stocked with necessary supplies and that all equipment is working, communicating with and providing guidance for external vendors and service providers."  →  ⟨target⟩ by ⟨date⟩   [source: JFM responsibility (M2)]
  - "Works with accounting and management teams to set budgets, monitor spending, and process payroll across the department."  →  ⟨target⟩ by ⟨date⟩   [source: JFM responsibility (M2)]

Role calibration
  - Meets the scope bar: "An established team or sub-function"  →  ⟨target⟩ by ⟨date⟩   [source: level dimension (Scope)]
  - Meets the autonomy bar: "Owns planning for the group"  →  ⟨target⟩ by ⟨date⟩   [source: level dimension (Autonomy)]
  - Meets the complexity bar: "Cross-project coordination and priorities"  →  ⟨target⟩ by ⟨date⟩   [source: level dimension (Complexity)]
  - Meets the impact bar: "Group delivery and development"  →  ⟨target⟩ by ⟨date⟩   [source: level dimension (Impact)]
  - Meets the decision rights bar: "Owns staffing, priorities, performance for the group"  →  ⟨target⟩ by ⟨date⟩   [source: level dimension (Decision rights)]
  - Meets the leadership bar: "Manages a team; sometimes manages leads"  →  ⟨target⟩ by ⟨date⟩   [source: level dimension (Leadership)]