Compare profiles
Side-by-side leveling, scope, and market pay. Add up to four via ?keys=SWE.GEN.P5,SWE.GEN.P6.
| vs | S3 ITS.GEN.S3 Senior Support Engineer | P3 ITS.GEN.P3 Senior Engineer/Architect I | S2 ITS.GEN.S2 Technician/Engineer II | S4 ITS.GEN.S4 Lead/Team Lead |
|---|---|---|---|---|
| Market pay | — | — | — | — |
| Level | S3 · S3 — Senior Support Specialist | P3 · P3 — Mid-Level Professional | S2 · S2 — Support Specialist | S4 · S4 — Lead Support Specialist |
| Function | Information Technology Support | Information Technology Support | Information Technology Support | Information Technology Support |
| Focus | General | General | General | General |
| Typical years | 3–5 | 3–5 | 1–3 | 5–8 |
| Scope | Escalated / complex cases | Features or a sub-system end-to-end | A defined queue or customer set | Team process and quality |
| Autonomy | Limited supervision | Works independently on standard work; reviewed on the non-standard | General supervision; handles standard cases independently | Works independently; owns improvements |
| Impact | Resolution quality on the team's hardest cases | Project / team outcomes | Customer satisfaction for own queue | Team-level quality and efficiency |
| Decision rights | Owns escalation resolution within policy | Owns implementation decisions for own scope | Resolves standard cases; escalates complex | Owns process and quality decisions for the team |