Compare profiles
Side-by-side leveling, scope, and market pay. Add up to four via ?keys=SWE.GEN.P5,SWE.GEN.P6.
| vs | S1 ITS.GEN.S1 Help Desk Technician I | M1 ITS.GEN.M1 Information Technology Support S5 | P1 ITS.GEN.P1 IT Specialist/Administrator I | S2 ITS.GEN.S2 Technician/Engineer II |
|---|---|---|---|---|
| Market pay | — | — | — | — |
| Level | S1 · S1 — Support Associate | M1 · M1 — Manager (Team Lead) | P1 · P1 — Entry-Level Professional | S2 · S2 — Support Specialist |
| Function | Information Technology Support | Information Technology Support | Information Technology Support | Information Technology Support |
| Focus | General | General | General | General |
| Typical years | 0–1 | 3–6 | 0–2 | 1–3 |
| Scope | A single task type or queue | A single team | Own tasks within a defined component | A defined queue or customer set |
| Autonomy | Close supervision; follows defined procedures | Manages within established goals | Close supervision; work reviewed frequently | General supervision; handles standard cases independently |
| Impact | Individual transactions | Team output and health | Own deliverables | Customer satisfaction for own queue |
| Decision rights | Acts within scripts; escalates exceptions | Owns team execution, hiring input, performance | Few independent decisions; escalates the rest | Resolves standard cases; escalates complex |