Compare profiles
Side-by-side leveling, scope, and market pay. Add up to four via ?keys=SWE.GEN.P5,SWE.GEN.P6.
| vs | S2 FACI.GEN.S2 Intermediate Technician | S1 FACI.GEN.S1 Entry Technician | S3 FACI.GEN.S3 Senior Technician/Engineer | M1 FACI.GEN.M1 Facilities Maintenance S5 |
|---|---|---|---|---|
| Market pay | — | — | — | — |
| Level | S2 · S2 — Support Specialist | S1 · S1 — Support Associate | S3 · S3 — Senior Support Specialist | M1 · M1 — Manager (Team Lead) |
| Function | Facilities Maintenance | Facilities Maintenance | Facilities Maintenance | Facilities Maintenance |
| Focus | General | General | General | General |
| Typical years | 1–3 | 0–1 | 3–5 | 3–6 |
| Scope | A defined queue or customer set | A single task type or queue | Escalated / complex cases | A single team |
| Autonomy | General supervision; handles standard cases independently | Close supervision; follows defined procedures | Limited supervision | Manages within established goals |
| Impact | Customer satisfaction for own queue | Individual transactions | Resolution quality on the team's hardest cases | Team output and health |
| Decision rights | Resolves standard cases; escalates complex | Acts within scripts; escalates exceptions | Owns escalation resolution within policy | Owns team execution, hiring input, performance |