Compare profiles
Side-by-side leveling, scope, and market pay. Add up to four via ?keys=SWE.GEN.P5,SWE.GEN.P6.
| vs | M1 CUSTOM1.CUSTOMER853A.M1 Customer Success – Biotech/Pharma/CDMO — M1 | M2 CUSTOM1.CUSTOMER853A.M2 Customer Success – Biotech/Pharma/CDMO — M2 | M3 CUSTOM1.CUSTOMER853A.M3 Customer Success – Biotech/Pharma/CDMO — M3 | P1 CUSTOM1.CUSTOMER920B.P1 Customer Success Management — P1 |
|---|---|---|---|---|
| Market pay | $86k ($67k–$109k)inherited | $110k ($87k–$141k)inherited | $120k ($95k–$153k)inherited | $62k ($49k–$79k)inherited |
| Level | M1 · M1 — Manager (Team Lead) | M2 · M2 — Manager II | M3 · M3 — Senior Manager | P1 · P1 — Entry-Level Professional |
| Function | Customer Success | Customer Success | Customer Success | Customer Success |
| Focus | Customer Success – Biotech/Pharma/CDMO | Customer Success – Biotech/Pharma/CDMO | Customer Success – Biotech/Pharma/CDMO | Customer Success Management |
| Typical years | 3–6 | 5–8 | 8–12 | 0–2 |
| Scope | A single team | An established team or sub-function | Multiple teams or a sub-function | Own tasks within a defined component |
| Autonomy | Manages within established goals | Owns planning for the group | Sets goals within functional strategy | Close supervision; work reviewed frequently |
| Impact | Team output and health | Group delivery and development | Sub-function outcomes | Own deliverables |
| Decision rights | Owns team execution, hiring input, performance | Owns staffing, priorities, performance for the group | Owns goals, budget input, and people decisions across teams | Few independent decisions; escalates the rest |