Compare profiles
Side-by-side leveling, scope, and market pay. Add up to four via ?keys=SWE.GEN.P5,SWE.GEN.P6.
| vs | M3 CSBPCF.GEN.M3 Senior Manager / Associate Director of Customer Success | M2 CSBPCF.GEN.M2 Customer Success Manager (Mid-level Manager) | M4 CSBPCF.GEN.M4 Director of Customer Success | M1 CSBPCF.GEN.M1 Customer Success Team Lead / Supervisor (Entry Manager) |
|---|---|---|---|---|
| Market pay | — | — | — | — |
| Level | M3 · M3 — Senior Manager | M2 · M2 — Manager II | M4 · M4 — Director | M1 · M1 — Manager (Team Lead) |
| Function | Customer Success – Biotech/Pharmaceutical/CDMO focus | Customer Success – Biotech/Pharmaceutical/CDMO focus | Customer Success – Biotech/Pharmaceutical/CDMO focus | Customer Success – Biotech/Pharmaceutical/CDMO focus |
| Focus | General | General | General | General |
| Typical years | 8–12 | 5–8 | 10–15 | 3–6 |
| Scope | Multiple teams or a sub-function | An established team or sub-function | A function or department | A single team |
| Autonomy | Sets goals within functional strategy | Owns planning for the group | Owns area strategy and budget | Manages within established goals |
| Impact | Sub-function outcomes | Group delivery and development | Function-level results | Team output and health |
| Decision rights | Owns goals, budget input, and people decisions across teams | Owns staffing, priorities, performance for the group | Owns strategy, budget, and org design for the area | Owns team execution, hiring input, performance |