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Side-by-side leveling, scope, and market pay. Add up to four via ?keys=SWE.GEN.P5,SWE.GEN.P6.

vs
S2
ADMI.GEN.S2
Standard
Market pay
LevelS2 · S2 — Support Specialist
FunctionAdministrative Assistant
FocusGeneral
Typical years1–3
ScopeA defined queue or customer set
AutonomyGeneral supervision; handles standard cases independently
ImpactCustomer satisfaction for own queue
Decision rightsResolves standard cases; escalates complex